Apply on Kit Job: kitjob.ca/job/2g8n5f

Oversee incident and problem resolution as an IT Manager. Focus on optimizing processes and collaboration for a seamless support experience in a hybrid work setting.
This role seeks an experienced manager to lead incident triaging and problem management activities. You will ensure effective communication during major incidents, monitor trends, and improve overall KPI performance. Collaborating with technology teams and external vendors, you'll drive successful outcomes and support initiatives to enhance service quality.
Key Responsibilities:
• Manage incident response and problem resolution processes
• Track and report KPIs for continuous improvement
• Develop playbooks for incident and problem management
• Conduct RCA activities to identify root causes




• Communicate effectively with stakeholders during incidents
Requirements:
• 2+ years experience in IT management roles
• Proficiency in ITIL methodologies and escalation criteria
• Excellent communication and problem-solving abilities
• Strong leadership presence and independent work ethic
• Comfort with ambiguous situations and data analysis
Leverage your expertise in incident management to foster a collaborative environment and improve operational efficiency across teams.
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Apply on Kit Job: kitjob.ca/job/2g8n5f

📌 IT Incident and Problem Management Expert (Toronto)
🏢 Mackenzie Investments
📍 Toronto