Apply on Kit Job: kitjob.ca/job/2g8n15

At CAAT, we’re passionate about what we do. And it shows! Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest‑growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. We’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can‑do culture where everyone plays a role in bringing our vision to life. About The Role We are seeking a Technology Analyst for our Technology and IT Services Management Team. Reporting to the Senior Manager, Technology Enablement, the successful incumbent ensures the continuous delivery and reliability of enterprise services, infrastructure, and applications across cloud and on‑prem environments (Azure, Office365, Intune, ServiceNow, etc.). Using strong troubleshooting and technical expertise, they will act as the last line of defense—resolving operational issues, implementing effective solutions, and driving automation, documentation, and process improvements aligned with IT best practices (Change/Problem/Incident/Configuration Management). As the newest member of our team, you’ll Respond to complex technical support requests, escalations, and event‑driven incidents; ensure tickets are acknowledged, prioritized, logged, and updated with regards to service levels. Configure, manage, and monitor system monitoring tools to ensure platform performance and availability. Implement, administer, troubleshoot, and improve enterprise applications including Office365, SharePoint, Exchange, Intune, Fabric, Purview, ServiceNow, Oracle databases, Active Directory, and other online applications as needed. Implement, administer, troubleshoot, and improve enterprise operating systems and infrastructure including Windows Server 2016–2025, RedHat7–10, Microsoft Azure, Oracle CI, Active Directory, Switches and Firewalls, and other infrastructure as needed.



Review and implement enterprise application customizations, workflows, patches, and upgrades, and ensure enterprise applications meet security standards. Support and implement upgrades of enterprise hardware, operating systems, and applications. Participate in change, incident, configuration, and problem management operational frameworks and activities such as attending change advisory board meetings, problem management meetings, configuration management, and other service management activities. Diagnose, troubleshoot, and resolve issues that arise; escalate and communicate with vendor support as required. Communicate with internal and external teams and collaborate frequently regarding issues, changes, and suggestions and improvements. Develop and support documentation and process improvements for operational teams to ensure successful support of enterprise applications, determine effective solutions for resolving technical issues, research and resolve problems, and document resolutions to drive continual service improvement. Develop knowledge and skills required to continually improve IT systems. To succeed, you bring Post‑secondary education in an Information Technology field with three (3) to five (5) years experience or equivalent. Understanding of Information Technology Infrastructure Library (ITIL). A demonstrated knowledge of Linux and Windows server administration, cloud environments, Windows desktop administration. Experience supporting networks, VLANs, VPNs, and packet filtering. Strong comfort level working with command line tools and writing shell scripts. A good understanding of the role of security systems on the network and endpoints. An aptitude for detailed work including extensive troubleshooting and problem solving. Excellent written and verbal communication skills, with the ability to work collaboratively in a team.



Proficiency in writing documentation. Well organised. Capable of working with minimal supervision. Experience supporting server hardware, virtualization, and network storage is an asset. The target hiring salary for this position is $73,200 – $86,100. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role. Benefits Opportunities to Build a Better You: we never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones. Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered. A Place to Collaborate and Win: We’ve built a lively workplace where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’. Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more. Diversity, Equity, Inclusion, and Belonging (DEIB) DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic selves to work. CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at or call Human Resources at 416‑673‑9000 for assistance. #J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2g8n15

📌 Cloud And On-Prem Technology Analyst (Toronto)
🏢 CAAT Pension Plan
📍 Toronto