Champion cybersecurity excellence as a Technical Account Manager with a focus on creative AI solutions. Lead customer success initiatives and technical engagement in a hybrid setting.
In this critical position, you will manage the technical aspects of your customer accounts, ensuring they gain maximum value from the AI-powered security platform. With more than 4 years of experience in technical account management or cybersecurity, you will effectively navigate technical complexities to facilitate successful outcomes. You'll work closely with various teams to deliver tailored recommendations and drive client onboarding processes.
Key Responsibilities:
• Maintain a Customer Success Plan for each technical account • Lead technical check-ins and address escalations swiftly • Oversee onboarding and ongoing security optimization • Provide executive briefings on security maturity • Track and report on security performance metrics
Requirements: • 4+ years in a technical account or cybersecurity role • Knowledge in threat detection, EDR/XDR systems required • Excellent communication for client and technical interactions • Proven organizational skills in a multi-account environment • Security certifications like CompTIA Security+ desirable
Become a pivotal part of a forward-thinking organization dedicated to redefining security outcomes through strategic account management. #J-18808-Ljbffr
Apply on Kit Job: kitjob.ca/job/2g8mxl
📌 Lead Technical Account Manager for AI-Driven Cybersecurity Solutions (Toronto)
🏢 eSentire
📍 Toronto
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