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The Learning Experience Designer reports to the Design and Facilitation Manager and functions as a key member of the Leadership Development team. The role involves collaborating with various internal partners to build innovative learning solutions that leverage diverse methodologies and reinforce a culture of continuous learning at Citi.

Key Responsibilities

Design and develop engaging and cutting-edge facilitator‑ and self‑led learning experiences in line with adult learning principles for Citi’s global teams. Create scalable learner journeys, modular and diverse content that enables synchronous and asynchronous reflection and learning.

Stakeholder Collaboration: Partner with key stakeholders to understand organizational trends and learning needs, and influence creative and impactful learning solution design.

Consultation: Consult and advise on design needs by acting as a Subject Matter Expert in adult learning and behavior science principles to deliver solutions that align with Citi’s strategic priorities. Advise on build/buy decisions for current solutions, use of existing tools, compliance, ethics and accessibility requirements.

Agile Practices: Adopt agile principles and leverage design sprints for managing the design and development of formal programs and performance support tools.

Content Management: Create, publish, and in partnership with key stakeholders, periodically review the Leadership Development portfolio to ensure alignment with Citi’s strategic priorities.

Skills and Competencies

Adult Learning and Behavioral Science Principles: Ability to apply forward‑thinking adult learning and behavioral science principles that balance cognitive load, motivation, accessibility and engagement in the learning solutions.

Stakeholder Management: Strong stakeholder and relationship management skills to navigate complex organizational environments.



Ability to influence, negotiate and challenge stakeholders to deliver learner‑centric solutions.

Generative AI Tools and Educational Technology: Experienced in using generative AI tools to augment learning design and development process. Knowledgeable in learning technologies (LMS, authoring tools).

Consulting and Advisory: Well‑developed consulting and advisory skills, including change management, needs analysis, and learning impact analysis.

Data Analysis and Performance Measurement: Ability to evaluate learning impact, analyze data, and inform stakeholders on efficacy.

Communication: Excellent verbal and written communication skills.

Organization and Proactiveness: Highly organized with strong attention to detail and ability to manage multiple projects simultaneously.

Adaptability: Ability to thrive and adapt in a fast‑paced, dynamic environment.

Creativity and Diversity: Values creativity and incorporates diverse perspectives in decision‑making.

Qualifications

Experience: 5-8 years in learning and development, talent management, diversity, organizational development, or related fields, with a track record in managing complex projects and building credibility.

Organizational Experience: Experience in large, matrixed, and multinational organizations is preferred.

Education: Bachelor’s degree in relevant field. Master’s preferred.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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📌 Learning Experience Designer Vice President (Mississauga)
🏢 Citi
📍 Mississauga