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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com.

What You’ll Be Doing As a member of CIBC’s Fraud Operation Contact Centre team, the Fraud Agent will monitor client transaction and provide a wonderful client experience while mitigating fraud losses to CIBC & Simplii Financial customers.

You’ll identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity.

Work Arrangement At CIBC we enable your work workplace to be optimal for your success. Details on your remote/in‑site mix will be discussed at interview. All employees must meet the Agent@Home program requirements and be able to attend the primary work location within two hours’ notice for any business‑related purposes.

Agent @ Home Program Requirements

Ability to work independently in a private and quiet workspace (e.g., a room or office with a door that closes)

Wired internet connection capable of continuously supporting excellent call quality and high‑speed response (wired connection minimum 15 Mbps download, 10 Mbps upload)

Satellite or wireless internet providers are prohibited because of their impact on call quality and stability





How You’ll Succeed

Client focused – engage clients to build long‑term relationships and encourage loyalty

Analysis – exercise decision‑making skills while reviewing customer profiles, transactions, banking history and cheque images to minimize loss and protect privacy

Data Collection – compile data and investigate alerts to make recommendations, take appropriate action, and document all actions and decisions

Collaboration – interact directly with clients, branches and stakeholders via telephone to communicate suspected fraud; maintain relationships with partners and teams to complete investigations and share best practices

Who You Are

You put clients first and engage purposefully to find the right solutions, going the extra mile because that’s the right thing to do.

You engage with your heart and mind, respect different perspectives, and learn from others.

You bring meaning to data, enjoy investigating complex problems, and communicate detailed information meaningfully.

You’re goal‑oriented, motivated by accomplishing goals and delivering your best to make a difference.

Values matter to you; you bring your real self to work and live the values of trust, teamwork, and accountability.

What CIBC Offers





Competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, employee share purchase plan, vacation, wellbeing support, and MomentMakers, our points‑based recognition program.

Spaces and technology tools that enable collaboration and innovation for our clients.

A culture where you can express ambition through initiatives like Purpose Day—a paid day off dedicated to personal growth and development.

Subject to plan and program terms and conditions.

What You Need To Know

CIBC is committed to creating an inclusive environment where all team members and clients feel they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, contact [email protected].

CIBC is committed to hiring clarity. All roles posted are opportunities we’re actively recruiting for, unless otherwise stated.

You must be legally eligible to work in the specified location(s) and, where applicable, have a valid work or study permit.

We may ask for attribute‑based assessments and other skills tests (e.g., simulation, coding, French proficiency).

AI tools are used during recruitment; our goal is to learn about you and give you the chance to learn more about us.

Job Location Toronto-750 Law Ave. W., E6

Employment Type Regular

Weekly Hours 37.5

Skills Call Center, Client Service, Communication, Credit Card Fraud, Customer Experience (CX), Outbound Calls, Work Collaboratively

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Apply on Kit Job: kitjob.ca/job/2g8m4w

📌 Account Open Analyst (Toronto)
🏢 CIBC
📍 Toronto