Apply on Kit Job: kitjob.ca/job/2g8lta

We are looking for a proactive Customer Success Manager in Canada to join our team, partner closely with mid‑market customers as a trusted advisor, and play a key role in driving customer satisfaction, retention, and revenue growth.ResponsibilitiesServe as Trusted Advisor: Build and nurture strong, long‑lasting relationships with clients, becoming their trusted advisor and advocate within the company.Oversee Onboarding Process: Act as the point of escalation for clients as they progress through onboarding with our qualified services team, ensuring a seamless transition from sales to implementation and beyond.Retention and Growth: Take ownership of your book of business, focusing on retention and driving growth opportunities through contract renewals, upsell opportunities, and strategic guidance.Business Reviews: Conduct regular business reviews with clients to review performance metrics, identify areas for improvement, and present new solutions to enhance their experience.Product Understanding: Maintain a deep understanding of our product offerings, staying updated on new features, enhancements, and best practices.Key SkillsClient coverage across the Americas (North America,



South America and Central America).Strong communication: Exceptional verbal and written communication skills are essential for effectively engaging with clients and internal stakeholders.Relationship management: Proven ability to build and maintain strong relationships with clients, understanding their needs and aligning solutions to meet their goals.Negotiation skills: Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.Problem‑solving: Ability to identify challenges and proactively find solutions to address client concerns or issues.Strategic thinking: Capacity to think analytically, providing valuable insights and guidance to clients to drive mutual success.Organization and time management: Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.Team player: Team-oriented mindset, with the ability to work closely with cross‑functional teams to deliver exceptional results for clients.RequirementsMinimum of 3 years of experience in

Apply on Kit Job: kitjob.ca/job/2g8lta

📌 Customer Success Manager (Toronto)
🏢 Guesty
📍 Toronto