Apply on Kit Job: kitjob.ca/job/2fzh35

HOMEOWNER EXPERIENCE & COMMUNITY ENGAGEMENT MANAGER

We are seeking a dynamic and customer-focused Homeowner Experience & Community Engagement Manager to support a portfolio of residential projects across Vancouver Island, including Sooke, Esquimalt, and Victoria, while leading community-building initiatives for our Oakwoods residents.

As an award-winning real estate developer with over 39 years of experience, we have proudly delivered more than 7,500 luxury homes, earning a solid reputation for quality, craftsmanship, and exceptional customer care. This role is integral to maintaining that reputation—both through seamless homeowner support and by fostering a vibrant, connected community experience.

THE OPPORTUNITY

This is a unique dual-role position combining homeowner care with community engagement. You will serve as the primary point of contact for homeowners throughout the possession and warranty period, while also creating and delivering meaningful experiences that enhance the lifestyle and sense of community within Oakwoods.

KEY RESPONSIBILITIES

Homeowner Experience

- Act as the main liaison between homeowners, construction teams, and internal departments
- Manage homeowner communications from pre-possession through warranty periods
- Coordinate and oversee service and deficiency repairs
- Conduct homeowner orientations, walkthroughs, and follow-ups
- Track and manage service requests and ensure timely resolution
- Ensure compliance with warranty requirements and timelines

Community Engagement (Oakwoods Residents)

- Plan, develop, and execute community events and programming for Oakwoods homeowners
- Create initiatives that foster connection, engagement,



and long-term resident satisfaction
- Manage communications related to events, updates, and community initiatives
- Collaborate with marketing and leadership teams to enhance the Oakwoods brand experience
- Gather feedback from residents to continuously improve programming and engagement
- Build relationships with local vendors and partners to support events and experiences

WHAT WE’RE LOOKING FOR

- 3–5+ years of experience in customer service in property management, or residential construction
- Experience in event planning, community engagement, or customer experience programs is a strong asset
- Strong knowledge of residential construction and warranty processes (BC experience preferred)
- Exceptional communication and relationship management skills
- Highly organized with the ability to manage multiple priorities
- Creative, proactive, and solutions-oriented mindset
- Valid driver’s license and ability to travel between project sites

COMPENSATION

- $75,000 – $90,000 annually, based on experience
- Comprehensive benefits package
- Opportunity for growth within a respected and established organization

WHY JOIN US

- Be part of a highly regarded, award-winning developer with a strong legacy
- Work on premium residential communities across Vancouver Island
- Play a key role in shaping both the homeowner journey and community experience
- Join a collaborative, forward-thinking team committed to excellence
- Help build not just homes—but connected, thriving communities

If you are passionate about delivering exceptional experiences and creating meaningful community connections, we encourage you to apply.

Apply on Kit Job: kitjob.ca/job/2fzh35

📌 HOMEOWNER EXPERIENCE & COMMUNITY ENGAGEMENT MANAGER (Canada)
🏢 Appcast
📍 Canada