Apply on Kit Job: kitjob.ca/job/2fy745

As a Customer Relations Associate, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience! So, what does a day in life of a Customer Care Representative look like? Communicate with customers through inbound calls and chat and field queries. Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need Take a consultative approach with customers who are experiencing problems by owning the issue and resolution Use multiple computer systems to research products, services, common problems and solutions offered Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time Creating a "WOW" factor in every interaction through exceptional communication skills,



taking ownership of the interaction and speed of service Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators So what really makes a great Customer Care Representative? If you're compassionate, empathetic, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people's lives, you'll love this chance! You're at least 18 years of ageYou must be physically living in and able to work in the Waterloo Ontario office. You have Social Media experience You have at least 6 months of customer service experience and you understand the value of coaching / feedback You have experience troubleshooting issues and understand the importance of owning the resolution for the customer You're computer savvy, comfortable sitting at a desk and working with multiple monitors You're results oriented and comfortable providing customers with recommendations and solutions You have excellent English communication skills, both oral and written You're comfortable working from home and have a suitable space with a hard-wired internet connection You willbe requiredto pass preemployment tests and an interview. HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. Personal information is handled in accordance with applicable privacy laws.

Apply on Kit Job: kitjob.ca/job/2fy745

📌 Client Services Rep/Office Services (Waterloo)
🏢 Hinduja Global Solutions
📍 Waterloo