Apply on Kit Job: kitjob.ca/job/2fxb8l

Job Description:

To provide technical support for a healthcare clients proprietary PACS (Picture Archive Communication Systems), primarily via phone and remote server and workstation access. PACS are image repositories for medical images for clinical use. The role involves scoping, troubleshooting, and driving an issue to resolution. Core Responsibilities: • Responding to time sensitive support calls that can affect patient care. • Scope and troubleshoot reported issues in Software and O/S as well as identify potential infrastructure issues • Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution. • Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs. • Manage ticket backlog of about 20-30 cases.

Required Skills & Experience:





• Knowledge of troubleshooting Windows Operating Systems and WKS • Basic knowledge of TCP/IP network operation • Basic Knowledge of Active Directory operation and troubleshooting • 2 year Diploma program in Information Technology or or Bachelor Degree in Computer Science or equivalent experience - Very strong customer service ability and communication skills.

Nice to Have Skills & Experience:

• Windows command line, Powershell, proficiency - Windows server experience • Detailed knowledge of TCP/IP and OSI model • CCNA – Cisco Certified Network Associate • Experience working in a Support Center • Proficiency in Troubleshooting Active Directory • Experience providing technical support in a team-oriented environment. - LINUX experience - Programming/coding experience

Apply on Kit Job: kitjob.ca/job/2fxb8l

📌 Technical Support Analyst (Canada)
🏢 Insight Global
📍 Canada