Apply on Kit Job: kitjob.ca/job/2fxale

The Position

In this role, you will handle escalated consumer issues, including litigation and insurance claims, while driving improvements in customer satisfaction. You will lead the review of policies and procedures, document interactions, and provide feedback to promote continuous improvement.

Major Responsibilities of the Role:

- Resolve consumer escalated issues, including litigation, insurance claims and escalations to the Office of the President
- Lead the review and revision of policies / procedures to ensure that consumer expectations are met.
- Measure complaint activity & communicate consumer and product quality issues to the organization to improve customer satisfaction
- Documentation of all interactions (capturing conversations with all parties involved).
- Provide on-going feedback regarding customer requests in order to foster our environment of continuous improvement to deliver the best customer experience to our internal and external customers
- Escalate issues or concerns related to the consumers’ experience

Main Qualifications:

- Must possess a College or University degree, or equivalent in experience, and a minimum of 2 years of customer relations experience
- Must be fluently bilingual in French & English
- Must have the ability to professionally express oneself confidently and clearly in conversations and interactions with others (written and oral).
- Display the maturity required to succeed in a highly interdependent team setting
- Superior customer service commitment




- Advanced problem-solving, decision-making, and organizational skills
- Ability to handle stress of consumer relations issues and problems.
- Proven leadership skills.
- Candidates must be available to work a minimum of 40 hours each week within the following timeframes:

- Monday to Friday from 8:30 am to 6:30 pm ATL

- Candidates must have a private, dedicated workstation that is free from distractions.
- Fiber-Optic or comparable high-speed internet connection is required and must be available in your area to ensure optimal performance.

What’s in it for you?

At GE Appliances Canada, a Mabe company, we believe that hiring the best talent and the most determined people is one of the most important elements of building a winning team. You will be joining a company that can offer employees a wide range of challenging experiences and opportunities to grow and develop your career. The Company has a well-established reputation for delivering innovative and internationally competitive products to our customers. We offer the following:

·Rewarding and very competitive compensation package (Based on experience)

·Potential annual bonus (based on performance)

·An excellent benefits program starting day one for you and your family

·As an employee, you’re entitled to fantastic employee discounts on our great lineup of major appliances.

·Counselling services for you and your family

·And more.

Apply on Kit Job: kitjob.ca/job/2fxale

📌 Bilingual Customer Relations Specialist (Canada)
🏢 GE Appliances Canada, a Mabe
📍 Canada