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The Service Now Solutions Architect / Designer is responsible for designing scalable, secure, and effective solutions on the Service Now platform. This role provides technical leadership across the full lifecycle of Service Now implementations, ensuring alignment with business objectives, enterprise architecture standards, and IT service management best practices.

Key Responsibilities

- Lead the design and architecture of Service Now solutions across modules such as ITSM, ITOM, ITBM, HRSD, and CSM
- Translate business requirements into scalable technical solutions and platform designs
- Define architecture standards, design patterns, and best practices for Service Now implementations
- Collaborate with business stakeholders, product owners, and technical teams to ensure solution alignment
- Oversee end-to-end solution delivery, including integrations, data models, and workflow design
- Design and review custom applications, configurations, and platform extensions
- Provide guidance on platform governance, security, and compliance requirements
- Lead design workshops, solution reviews, and architecture governance sessions
- Ensure optimal platform performance, scalability, and maintainability




- Support release planning, upgrades, and platform roadmap development
- Mentor developers and administrators, ensuring adherence to architectural standards

Required Skills & Experience

- 7+ years of experience in IT, with 5+ years on the Service Now platform
- Proven experience designing and delivering enterprise-scale Service Now solutions
- Strong expertise in Service Now architecture, data model design, and platform capabilities
- Hands-on experience with integrations (REST/SOAP APIs, MID Server, third-party systems)
- Strong knowledge of ITSM processes and Service Now best practices
- Experience with scripting (Java Script, Glide) and platform customization
- Ability to lead solution design and architecture discussions with senior stakeholders

Preferred Qualifications

- Service Now Certified System Administrator (CSA)
- Service Now Certified Implementation Specialist (CIS) – ITSM, ITOM, or other modules
- Service Now Certified Application Developer (CAD)
- Service Now Certified Technical Architect (CTA) – highly desirable
- ITIL Foundation or higher

Apply on Kit Job: kitjob.ca/job/2fxak9

📌 ServiceNow Solutions Architect (Toronto)
🏢 Dacaro Services
📍 Toronto