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Claims Manager – Property Claims

We are currently seeking an experienced Claims Manager to join our Edmonton-based Claims team. Reporting to the Director, Claims, this leadership role is responsible for guiding a high-performing team of Property Claims Advisors supporting Western Canada and the Northern Territories.

This individual will play a key role in shaping departmental direction, strengthening broker and partner relationships, and ensuring a consistent, high-quality claims experience aligned with organizational standards and service commitments.

What You’ll Do

- Provide strong, supportive leadership to a team of Property Claims Advisors handling claims across Western Canada and the Northern Territories
- Oversee day-to-day management of a claims team, ensuring effective workload distribution, coaching, and performance management
- Foster a culture of learning, collaboration, accountability, and open communication
- Ensure all claims handling practices comply with internal standards, policy wordings, contractual obligations, and applicable regulations
- Provide ongoing mentorship, technical guidance, and structured development opportunities for team members
- Monitor service standards and ensure consistent delivery aligned with organizational values and customer expectations
- Act as a key escalation point for complex files, including large losses, CAT events, and reserve reviews
- Conduct file audits and quality reviews to ensure accuracy, consistency, and best practice adherence
- Build and maintain solid relationships with brokers, independent adjusters, vendors, and other external partners
- Respond to escalated inquiries and support resolution of claims-related issues with professionalism and tact
- Develop reporting and analytics to support decision-making and provide insights to senior leadership
- Contribute to budgeting, planning, and continuous improvement initiatives within the Claims department

What You’ll Bring





- 10+ years of experience in the insurance industry, including at least 3 years in a leadership or supervisory capacity
- Strong background in property claims (personal and/or commercial lines)
- Proven experience coaching, mentoring, and developing high-performing teams
- Deep understanding of policy wordings, claims practices, and relevant provincial legislation
- CIP or FCIP designation (or equivalent combination of education and experience)
- Strong analytical and decision-making abilities with a solutions-focused mindset
- Excellent communication skills with the ability to influence and present to varied audiences
- Demonstrated ability to build trusted relationships with internal and external stakeholders
- Strong organizational skills with the ability to manage competing priorities in a dynamic setting
- Commitment to continuous improvement and elevating claims service delivery

The Employer:

Our client has been serving Western Canada since 1982. Their head office is located in Edmonton, with branch offices in Calgary, and Vancouver. They currently employ over 200 staff, who work with over 478 independent broker offices. They offer a wide span of commercial, personal property, and automobile products. They also care about their employees. Our client values a work/life balance and a supportive work environment so individuals can enjoy a healthier lifestyle.

About Us:

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Heidi at (phone hidden) or forward your resume in confidence to heidi

Apply on Kit Job: kitjob.ca/job/2fxah1

📌 Property Claims Manager - 59 (Edmonton)
🏢 DGA Careers
📍 Edmonton