Apply on Kit Job: kitjob.ca/job/2fwjls

The City of Beaumont is growing and changing and so is our Communications & Service Experience team! Our team is highly team-oriented, professional, fun, and passionate about supporting the vision of a growing, vibrant, and spirited community. Beaumont’s location within the Edmonton Metropolitan Region provides a variety of rewarding challenges and the opportunity to apply forward-thinking concepts to advance Beaumont’s vision.

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Be the Voice of Beaumont! Are you passionate about delivering exceptional customer service and creating positive experiences? Do you thrive in fast-paced, dynamic environments? As a Citizen Experience Representative (CER), you’ll play a key role in fostering a welcoming and engaging connection between the City of Beaumont, our citizens and visitors.

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Working closely with the Citizen Experience Lead, you’ll be an integral part of our Service Experience Office Team. You'll help ensure every citizen interaction - whether through live chat, email, phone, or other channels - is seamless, meaningful, and leaves a lasting positive impression.

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This is your opportunity to shine if you love problem-solving, connecting with people, and bringing an organized approach to your work. Join us and make a real difference in how our community experiences Beaumont!

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What YOU’RE Responsible for:

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- Be the first point of contact for citizens, answering questions, sharing information about events and services, and creating a positive connection every time
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- Handle inquiries through various channels with precision and care - live chat, email, calls, and beyond!
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- Diffuse challenging situations with professionalism,



turning challenging interactions into positive opportunities and finding solutions where possible.
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- Schedule follow-up conversations for more complex inquiries and escalate cases when needed.
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- Collect citizen feedback and suggest innovative ways to improve service delivery.
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- Craft helpful resources like FAQs, how-to guides, and manuals to empower citizens to find solutions.
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- Support seamless online experiences by processing payments, registrations, and permits.
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- Maintain extensive knowledge of the City’s programs, services, and organizational structure.
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- Track performance metrics to ensure continuous improvement.
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- Build meaningful relationships with citizens and colleagues alike, fostering trust and a reputation for excellence.
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- Ensure adherence to Legislative regulations, Safety Directives and procedures and all respectful workplace standards. Report unsafe conditions and near miss incidents promptly. Attend regular safety meetings and promote a positive attitude.
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- Other duties as assigned.
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nWhat YOU Bring:n

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- A diploma in business, administration, operations, or a related field, paired with strong Microsoft 365 skills.
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- At least 3 years of experience in a customer service-oriented role and 2 years of operational experience
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- Stellar multitasking skills and proficiency with multi-screen setups in a Windows PC environment (minimum 50 wpm typing speed).
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- A flair for turning difficult interactions into positive outcomes.
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- Adaptability, flexibility, and a love for tackling new challenges.
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- Possess strong critical thinking, problem-solving skills, decision-making ability, and analytical skills.
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- Strong organizational skills and a sharp focus on delivering exceptional service.
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- The ability to find creative, value-driven solutions that leave citizens welcomed.
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- Comfort working in complex, changing environments that require collaboration across teams.
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nAssets:n

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- Contact centre experience
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- Experience working in a public-facing environment
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nEquivalencies may be considered on the basis of one year of directly related experience for one year of education.n

What WE Offer:

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- A salary range of $57,803.20 - $75,439.00 per annum (based on experience and qualifications)
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- Eligibility to participate in our Earned Day off and Hybrid Work Program
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- Membership to the Beaumont Sport and Recreation Centre
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- 35-hour work week (some evening and weekend work may be required)
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- Free Parking at an City of Beaumont Facility
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- And an amazing team to work with!!
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nThis is anterm positionnofnapproximately 3-4 monthsn, with duration dependent on operational needs.nWhy Join Us? At the City of Beaumont, we’re not just answering calls - we’re building connections and delivering solutions that reflect our values. If you’re ready to be part of a team that’s all about community and citizen-first service, we’d love to hear from you!n

If you meet these qualifications, please submit your cover letter and resume as one document byn

Apply on Kit Job: kitjob.ca/job/2fwjls

📌 Citizen Experience Representative (Beaumont)
🏢 City of Beaumont
📍 Beaumont