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Iris's Fortune 100 direct client is looking for Sr Technical Support Analyst. Please find below Job description and share me your updated resume at .

Position: Sr Technical Support Analyst

Location: Halifax NS

Key Responsibilities:

- Provide Level 2/Level 3 technical support for business‑critical applications, ensuring timely resolution of issues and minimal downtime.
- Monitor, troubleshoot, and resolve Unix-based system issues, including scripting, log analysis, and setting stability.
- Write and execute SQL queries to investigate application issues, analyze data discrepancies, and support root‑cause analysis.
- Manage and maintain Control‑M job schedules, including incident handling, schedule optimization, and job‑flow monitoring.
- Coordinate extensively with business stakeholders, including Quants, Traders, and Technology Leads, to meet deadlines and prioritize critical items.
- Track issues, enhancements, and action items, ensuring clear communication, timely updates, and accountability across teams.
- Support release cycles, performing validation, regression checks, and collaborating with development teams to ensure high‑quality deployments.
- Participate in or lead Agile ceremonies, leveraging PM/Scrum Master experience to improve delivery and operational workflows.
- Document support processes, runbooks, incident post‑mortems, and knowledge base articles to strengthen operational readiness.
- Collaborate with Dev Ops, Infrastructure,



and Cloud teams to resolve environment, deployment, or configuration-related issues.
- Utilize monitoring tools (e.g., ITRS, Grafana) to proactively identify system anomalies and prevent production incidents.
- Drive automation and efficiency improvements, including exploring AI tools (Co‑pilot/Aiden) to enhance support productivity and reduce manual intervention.

About Iris Software Inc.

With 4,000+ associates and offices in India, U.S.A. and Canada, Iris Software delivers technology services and solutions that help clients complete fast, far-reaching digital transformations and achieve their business goals. A strategic partner to Fortune 500 and other top companies in financial services and many other industries, Iris provides a value-driven approach - a unique blend of highly-skilled specialists, software engineering expertise, cutting-edge technology, and flexible engagement models. High customer satisfaction has translated into long-standing relationships and preferred-partner status with many of our clients, who rely on our 30+ years of technical and domain expertise to future-proof their enterprises. Associates of Iris work on mission-critical applications supported by a workplace culture that has won numerous awards in the last few years, including Certified Great Place to Work in India; Top 25 GPW in IT & IT-BPM; Ambition Box Best Place to Work, #3 in IT/ITES; and Top Workplace NJ-USA.

Apply on Kit Job: kitjob.ca/job/2fswvs

📌 Technical Support Analyst (Halifax Regional Municipality)
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📍 Halifax Regional Municipality