Apply on Kit Job: kitjob.ca/job/2fsvlb

Senior Production Support Analyst – MUST SPEAK FRENCH | Contract | Montreal, QC (Onsite)

We are urgently hiring a Senior Production Support Analyst with strong technical expertise.

MUST SPEAK FRENCH (Fluent – Mandatory Requirement)

This role supports mission-critical trading and risk applications in a fast-paced global banking environment. You will work closely with trading desks and development teams to ensure production stability and rapid incident resolution.

Key Responsibilities

- Provide L2/L3 production support for trading and risk applications
- Perform daily production health checks before and after market hours
- Troubleshoot and resolve critical live production incidents
- Manage and prioritize user tickets and backlog efficiently
- Collaborate with developers, traders, and global teams (NY-based)
- Drive automation initiatives using scripting, bots, and monitoring tools
- Follow ITIL best practices and contribute to continuous improvements

Required Skills & Experience





- 5+ years of experience in Application/Production Support
- Strong hands-on experience with:
- UNIX | SQL | Python | Java | Kibana | Elasticsearch | Autosys
- Ability to write SQL queries and basic coding (mandatory)
- Experience in incident management, monitoring, and automation
- Exposure to financial/trading systems is a strong plus

Mandatory Requirement

- MUST SPEAK FRENCH (Fluent – Non-Negotiable)
- Strong English communication skills (written & verbal)

What Makes You a Great Fit

- Robust problem-solving and analytical skills
- Excellent communication & stakeholder management
- Ability to work in a high-pressure, real-time environment
- Passion for automation and continuous improvement

Education

- Bachelor’s degree in Computer Science, Engineering, or equivalent experience

Location

- Montreal, QC – Onsite Role

Apply on Kit Job: kitjob.ca/job/2fsvlb

📌 Senior Production Support Analyst (Montreal)
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