We are looking for an experienced professional to design, deploy, and manage cloud contact center solutions on Amazon Connect. You will own end-to-end configuration, integration, and administration, partnering with business stakeholders to deliver seamless, high-performing customer experiences across multiple channels.
What is in it for you:
• Salaried: $45-55 per hour.
• Incorporated Business Rate: $56-64 per hour.
• 6-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Remote on Monday and Friday.
• In office Tuesday to Thursday.
Responsibilities:
• Design, configure, and support Amazon Connect contact center solutions.
• Build and enhance IVR workflows and customer interaction flows.
• Support the business in requesting, analyzing, and implementing new contact center features.
• Architect and maintain serverless solutions using AWS services, particularly AWS Lambda.
• Contribute to omnichannel contact center architecture (voice, digital channels, integrations).
• Support and enhance Amazon Connect to Salesforce CRM integrations.
• Collaborate with internal stakeholders and business teams to translate requirements into technical solutions.
• Assist with data and integration analysis related to contact center platform evolution and migration efforts.
What you will need to succeed:
• Bachelor’s degree in Computer Science, IT, or a related field.
• 0–2 years of experience in an IT, cloud, or architecture focused role.
• Hands on experience with AWS.
• Direct experience with Amazon Connect (configuration, enhancements, IVR, or support).
• Experience or exposure to IVR systems and AI enabled contact center capabilities.
• Understanding of omnichannel contact center architectures.
• Familiarity with serverless development concepts, including AWS Lambda.
Nice to have
• Experience integrating Amazon Connect with Salesforce CRM.
• Exposure to customer engagement platforms or contact center transformations.
• Early experience working directly with business stakeholders to design technical solutions.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
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