Apply on Kit Job: kitjob.ca/job/2fsv87

Junior Business Analyst – UAT & Testing
(Insurance / Mortgage)
Shape critical insurance operations by driving UAT testing, resolving production issues, and supporting system transformations across platforms like AMS and CMS. This hybrid role blends hands-on analysis, stakeholder collaboration, and process improvement in a fast-paced workplace with solid growth potential.
What is in it for you:

• Salaried: $27-30 per hour.
• Incorporated Business Rate: $32-35 per hour.
• 12-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Weekday schedule from 8 am to 4 pm or 9 am to 5 pm.
• Hybrid work model with in-office days on Tuesday, Wednesday, and Thursday.
Responsibilities:

• Create and maintain all test plans for systems supporting Mortgage Creditor Insurance operations.
• Perform ongoing testing of processes and systems in both UAT and production environments.
• Attend project meetings to represent business needs and advocate for operational priorities.
• Prepare and distribute outage notifications to Sales Managers, Account Managers, and impacted users.
• Partner with project management to develop, update, and validate documentation and procedures.
• Organize and deliver training sessions to ensure operational teams are aligned with new or updated processes.
• Triage production support escalations and coordinate with IT teams to resolve system issues.
• Document and analyze production incidents to support troubleshooting and defect resolution.
• Initiate, track, and monitor task logs or tickets to ensure timely resolution of escalated issues.
• Collaborate with business partners to gather requirements, analyze issues, and document solutions.
• Coordinate customization requests for applications, provide status updates, and perform regression testing when required.
• Communicate clearly with stakeholders and project partners both verbally and in writing.




• Support implementation activities in a complex environment while respecting security and control requirements.
• Conduct post-implementation quality reviews and ensure follow-ups are completed within warranty periods.
• Identify testing needs and coordinate execution with team members.
• Identify required updates to systems, processes, and documentation.
• Act as a system resolution specialist, support specialist, and business analysis resource.
• Provide guidance and training to junior team members when applicable.
• Contribute to ongoing enhancement plans and project roadmaps.
What you will need to succeed:

• Bachelor’s degree in a relevant field or equivalent professional experience.
• Postgraduate education or certifications in business analysis or related disciplines are considered an asset.
• Experience in business analysis, testing, or data processing roles.
• Exposure to the insurance or mortgage industry, or the ability to quickly develop domain knowledge.
• Hands-on experience with UAT testing and writing test plans based on requirements.
• Knowledge of system platforms such as AMS, BRMS, DPS, or DMS is an asset.
• Strong understanding of system analysis, design, and process improvement methodologies.
• Proficiency in Microsoft Excel and Word.
• Ability to learn new tools, technologies, and processes quickly.
• Strong analytical, problem-solving, and critical thinking skills with high attention to detail.
• Excellent organizational and time management skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced and evolving environment.
Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
# MFCJP00016569

Apply on Kit Job: kitjob.ca/job/2fsv87

📌 Junior Business Analyst – UAT & Testing (Insurance / Mortgage) (Waterloo)
🏢 Recrute Action
📍 Waterloo