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Position: Operations Clerk (Contract/Casual) (2)

Hours/Days: Approx. 15-20 hours per week - hours are not guaranteed and subject to change

includes evenings, weekends and holidays

Department: Specialized Transit Services

Reporting to: Supervisor, Specialized Transit Services

General Duties:

- Working in a mostly computerized workplace, responsible for taking incoming calls from specialized transit registrants, including bookings, cancelling of trips, confirming same day requests and/or dealing with no shows, etc.
- Assists in the analysis of trip information in determining cost-effective methods of providing the service
- Processing actual trip data, reports anomalies or areas of concern to Supervisor.
- Processes subscription trip requests, advising registrants of status of request.
- Participates in the administration of transit registrations, assisting with new registrants, processing and booking functional assessments, etc.
- Assists in assigning unscheduled trips, and same-day bookings
- Other duties as assigned, may include assisting in assigning unscheduled trips and same day bookings, monitoring late/early vehicles and out of service vehicles and moving trips accordingly to ensure on-time performance/schedule adherence

The successful candidate will possess the following required qualifications, skills and abilities:

Successful completion of Secondary School Diploma or equivalent

- Previous experience in an office environment which was responsible for inbound and outbound call-taking in addition to exemplary customer service




- Proficient computer skills using a variety of software applications, including Excel, word processing and database systems. In depth experience with Microsoft office suit preferred.
- Strong knowledge of City of London geography
- Strong communication & interpersonal skills to effectively deal with customers (internal and external) in a professional and courteous manner
- Ability to effectively manage multiple priorities within work related deadlines
- Ability to accurately complete tasks within a scope of pre-defined options available
- Dispatch experience is a definite asset

Target date for filling the position: As soon as operationally feasible

Vacancy Status: This position is currently vacant and available for qualified candidates.

Qualified candidates are invited to submit a cover letter and resume to Human Resources to The London Transit Commission, Competition No. 26-29

Email: [email protected] Fax: (phone hidden)

London Transit is an Equal Opportunity Employer. London Transit is also committed to providing accommodations for persons with disabilities. If you require an accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process

Job Type: Part-time

Pay: $29.31-$36.64 per hour

Benefits:

- Employee assistance program
- On-site parking

Application question(s):

- Do you have a knowledge of City of London geography

Education:

- Secondary School (required)

Experience:

- Dispatch : 1 year (preferred)

Work Location: In person

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📌 Operations Clerk (London)
🏢 London Transit Commission
📍 London