Apply on Kit Job: kitjob.ca/job/2fsshc

Title: CNNon Employee- Network

Remote

Description

Day to Day job Duties: (what this person will do on a daily/weekly basis)

- Manage inbound requests for support via multiple channels including: Chat, Telephone, Automated Email, Portal Generated requests.
- Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
- Answers the help desk line and responds to users’ requests regarding computer systems.
- Acknowledges receipt of all user requests within defined service levels.
- Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
- Manage inbound requests for support via multiple channels including: Chat, Telephone, Automated Email, Portal Generated requests.
- Maintains user information and documentation.
- Participates in ensuring that client requests via the ticketing system are managed to closure.
- Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.




- Answers the help desk line and responds to users’ requests regarding computer systems.
- Acknowledges receipt of all user requests within defined service levels.
- Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
- Maintains user information and documentation.
- Participates in ensuring that client requests via the ticketing system are managed to closure

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

- Must be fluent in French and English language
- Robust telephone etiquette skills
- Ability to develop business relationships and communicate effectively with the user community.
- Basic trouble shooting skills.
- Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment
- Required years of experience - 3-5 years

Apply on Kit Job: kitjob.ca/job/2fsshc

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