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ACCOUNT ASSOCIATE

Job Title: Account Associate

Reports to: Lead, Account Operations

Status: 14-month contract

Direct Reports: None

Travel Requirements: None

Number of Vacancies: 1

Office Hours: 8:30AM – 4:30PM

Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support.

HIROC knows healthcare as it’s the largest not-for-profit healthcare liability insurer in the country, with over 700+ healthcare organizations part of the Reciprocal. Combined with sage counsel and risk management solutions, HIROC works with its partners to increase safety.

As a Reciprocal, HIROC is governed by its Subscribers and remains an innovative, agile, and proactive partner. Since its inception in 1987, the not-for-profit has returned over $260 million to the healthcare system. HIROC’s 35 years of data is combined with its extensive experience to advise and share learnings, all with the goal of scaling knowledge and increasing safety across Canada’s healthcare system.

One common thread running through HIROC’s culture is the feeling of being part of something unique :partnering to create the safest healthcare system – HIROC’s vision.

Each employee has the prospect to find their calling and help build a stronger organization designed to meet the needs of its Subscribers. As a Top 100 GTA Employer ten years running, HIROC employees are empowered to find solutions and create amazing experiences in service to its Subscribers.

Join us and be part of the team working to make a difference.

KEY RESPONSIBILITIES:

- Learning and understanding HIROC’s insurance services and various service departments to work collaboratively to ensure best possible outcomes for all inquiries while minimizing touches and providing excellent customer service/account management.
- Strengthen customer relationships through frequent phone and email communication.
- Review and professionally handle customer inquiries according to our service level agreement with a focus on quality and efficiency.
- Review insurance requests, such as third-party certificates, additional insureds, coverage summaries, endorsements, and other policy requests and prepare appropriate documentation.
- Prepare new business packages and coordinate onboarding.
- Aptitude for evaluating, analyzing, and interpreting information.




- Utilize electronic filing system (Image Right), and CRM Dynamics for documenting Subscriber interactions and other policy systems as required.
- Identify ideas for procedural or workflow improvements.
- Complete departmental specific reports or projects.
- Participate in corporate projects/initiatives as requested.
- Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

- Customer service oriented.
- Excellent verbal and written communication skills.
- Well-organized with the ability to multi-task and manage competing priorities.
- Good time management skills with the ability to work in dynamic, fast-paced environment, works well under pressure and mindful of deadlines
- Advanced working knowledge of Microsoft Office Suite, specifically Excel, Word, and Power Point and other business-related software (Microsoft Dynamics CRM).
- Strong attention to detail and accuracy is a critical component for success in this role.
- Ability to exercise discretion and tact in sensitive and confidential situations.
- Ability to conceptualize details and develop action plans for problem solving and decision making.
- An interest in personal development and eagerness to learn new things.
- An enthusiastic and creative thinker, who is effective in a culture of teamwork, collaboration, and accountability and who is constantly driving service improvement and is passionate about creating the safest health care system possible for Canadians.

EDUCATION, TRAINING & EXPERIENCE:

- Post-Secondary Degree/College Diploma or equally relevant work experience.
- Have or working towards insurance designations such as CIP, CRM, CAIB, RPLU or other insurance courses an asset.
- 2 to 3 years commercial insurance experience in a client-facing role.

WORKING CONDITIONS:

- Working at a computer for much of the day
- HIROC is committed to a hybrid work environment, which includes 2 days per week in office, with departments meeting in person at least two times per month, as per HIROC’s Hybrid Work Policy.



HIROC’s hybrid model provides opportunities for team building, education, leadership development and cross departmental relationship building.

SALARY RANGE: $56,000.00 - $70,000.00

The salary range offered for this position will be determined by a variety of factors including the candidate’s skills, competencies, qualifications and relevant experience, in accordance with HIROC’s Compensation Policy.

TO APPLY: Please submit your résumé to

In order to be considered for this position, please include a current résumé or detailed qualifications summary with your application. Only those selected for an interview will be contacted.

At HIROC we do not use AI (Artificial Intelligence) or automated screening tools at any stage of our hiring process. Every application is reviewed by our hiring team. If you have any questions regarding our recruitment process, please reach out to our Human Resources Department at

HIROC is committed to fostering a climate of equity, diversity, inclusion, and accessibility. HIROC respects the diversity of all members of its community and welcomes applications from those who have demonstrated a commitment to the values of equity, diversity and inclusion. Applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit peoples, racialized persons, persons with disabilities, those who identify as women, 2SLGBTQ+, individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code and/or others who may contribute to the further diversification of ideas within its community are encouraged. HIROC is committed to fair assessment of a candidate’s abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.

HIROC is committed to providing a barrier-free environment for all stakeholders, including its participants, employees, job applicants, suppliers, the public and any visitors who may enter its premises, access its information, or use its services. As an organization, HIROC respects and upholds the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that HIROC offers a safe and welcoming environment that is respectful of each person's dignity and independence.

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