Apply on Kit Job: kitjob.ca/job/2fsrlj

Observability Engineer – Production Support & Monitoring (SRE)

Contract: 6 months (high likelihood of extension)

Location: core downtown Toronto

Hybrid – 2 days onsite

Rate: market rate (looking for the best experience/rate ratio)

Main Deliverables

- Ensure reliability, performance, and capacity of enterprise production platforms
- Own and operate observability and monitoring tooling across infrastructure and applications
- Execute automation and operational hygiene to support roadmap-driven growth

Technical Stack

- Monitoring & Observability: ITRS Geneos (primary), ISINGA / Insignia, Faddom, Corvil, Dynatrace
- Infrastructure: Linux / Unix, VMware, AWS (Cloud Watch)
- Scripting & Automation: Perl, Bash / Shell, Python
- Messaging / Middleware: IBM MQ, Market Data Monitoring
- Databases: SQL-based relational databases (operational support)
- ITSM & Collaboration: Service Now, Microsoft Teams
- Legacy / Transition: SCOM (planned decommissioning)

Must‑Haves

- 5+ years of experience in Production Support, SRE, or Operations Engineering
- Solid, hands-on ITRS Geneos experience in enterprise production environments
- Advanced scripting skills in Perl, Bash/Shell, and Python
- Experience supporting large-scale production environments (hundreds to thousands of servers)
- Strong Linux / Unix systems knowledge
- Experience with enterprise monitoring platforms (Geneos, Dynatrace, Corvil, Faddom)
- Experience with incident and event management using Service Now




- Operational SQL skills for troubleshooting and validation
- Willingness to participate in a defined on-call rotation

Other Requirements

- Experience monitoring infrastructure and applications (CPU, memory, disk, network, processes)
- Experience with capacity planning, trend analysis, and platform scaling
- Familiarity with monitoring integrations: AWS Cloud Watch, VMware, IBM MQ and Synthetic Monitoring, Market Data Monitoring
- Experience integrating alerts with: Service Now, Microsoft Teams, Email and webhook-based notifications
- Exposure to hybrid environments (on‑prem + cloud)

Responsibilities

- Provide L2/L3 production support for business‑critical platforms
- Operate and enhance enterprise monitoring platforms, with Geneos as the core solution
- Perform capacity planning and infrastructure performance analysis
- Develop automation to:

-Execute hygiene routines (log cleanup, validation, health checks)

-Reduce alert noise and manual operational effort

-Support reporting and alert validation

- Configure monitoring for: Infrastructure, applications, APIs, logs, batch jobs, FIX, file watches, databases
- Maintain runbooks, SOPs, and monitoring configuration lifecycle
- Participate in incident response, RCA, and post‑incident remediation
- Support monitoring platform rollouts, onboarding, and gateway scaling
- Improve on-call effectiveness through tuning, automation, and proactive monitoring

Apply on Kit Job: kitjob.ca/job/2fsrlj

📌 Observability Engineer –/3 Production Support & Monitoring (SRE) (Toronto)
🏢 Company
📍 Toronto