Apply on Kit Job: kitjob.ca/job/2fsr7n

Title - Technical Customer Service Representative

Job Description

Summary We're seeking a technically skilled and customer-focused skilled to join our growing support team. As a Technical Support Representative you will serve as a trusted point of contact for our customers and dealers, providing best-in-class support through diagnostics, troubleshooting and solutions that enhance overall product experience. This role is ideal for someone with field service or technical troubleshooting experience who is eager to grow their career. You’ll gain comprehensive exposure to our robotics systems, support workflows, and customer engagement strategies building a future that bridges technical expertise and consultative sales.

This role will have an estimated salary of $50,000-$55,000 CAD

Required Skills and Experience
5+ years of experience in technical support, field service, or troubleshooting.




Solid mechanical and electrical aptitude; networking experience is a strong asset.
Exceptional communication and customer service skills with the ability to communicate effectively across a variety of audiences.
Organized and detail oriented with robust documentation habits.
Experience with CRM and ERP systems.
Demonstrated problem solving mindset with a proactive and resourceful aptitude.
Willingness to participate in on-call rotations and support a global customer base.
Passion for continuous learning

$55,000 per year annual salary.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Apply on Kit Job: kitjob.ca/job/2fsr7n

📌 Technician Electrical / Mechanical Kitchener
🏢 Insight Global
📍 Kitchener