Join a diverse team as a Customer Service/Technical Support Representative and foster client satisfaction. Use your skills to address customer inquiries and provide technical assistance effectively. This on-site position involves engaging with customers through numerous communication methods. You will be tasked with resolving product-related issues, actively listening to customer needs, and building rapport. Contribute to a team culture that emphasizes collaboration and support across various backgrounds. Key Responsibilities: • Manage inbound and outbound customer communication • Provide technical assistance on client products • Understand and clarify customer issues effectively • Keep thorough documentation of interactions • Maintain knowledge of the latest product offerings Requirements: • One year of customer service experience required • High School diploma or equivalent needed • Excellent English communication skills required • Robust multitasking and time management skills • Flexibility to work varied hours, including evenings and weekends Revolutionize customer interactions through your proactive approach and technical know-how.
Apply on Kit Job: kitjob.ca/job/2fsr0s
📌 Customer Service/Technical Support Role Focused on Client Satisfaction (Halifax Regional Municipality)
🏢 Convergys
📍 Halifax Regional Municipality
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