Ensure high-quality IVR workflows as a QA Engineer. Focus on Amazon Connect and contact center applications through manual and automated testing in a remote setting. This contractor role requires expertise in QA and test automation to support a significant transformation in financial services. With 5+ years of experience, you will be responsible for designing and executing test strategies, validating integrations, and analyzing system behavior. Collaborate with developers and stakeholders to enhance quality delivery throughout the project lifecycle. Key Responsibilities: • Design and execute test cases for IVR applications • Perform end-to-end testing of call flows • Build automation frameworks for API and backend testing • Validate integrations with CRM and APIs • Conduct thorough regression and functional testing Requirements: • Over 5 years of QA experience with test automation • Hands-on experience with Amazon Connect IVR testing • Proficient in test automation tools like Selenium • Solid understanding of API testing and JSON • Experience in Agile/Scrum environments Contribute your expertise to ensure reliable and effective IVR performance across critical contact center systems.
Apply on Kit Job: kitjob.ca/job/2fsquu
📌 IVR Quality Assurance Specialist (Toronto)
🏢 Talencore
📍 Toronto
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