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Senior Analyst, Governance & Processes Support

Status: Permanent

Category: Senior Professional

Schedule: Full-Time

Job number: 32076

Location: Montreal, Canada

Area(s) of interest: Information technology, Capital Markets and Treasury, Wealth Management

Employment type: Hybrid

A career as a Chief Analyst, Governance and Business Process Support on the Capital Markets IT team at National Bank means acting as an end-to-end strategic reference for the governance, control, and evolution of critical business processes. Through your ability to structure governance, your experience in continuous process improvement, and your in-depth understanding of Capital Markets operating chains, you have a tangible impact on overall performance, sustainable stability, and the quality of business decision-making.

Responsibilities

- Ensure end-to-end governance of the business processes under your responsibility, including their dependencies, risks, and operational impacts.
- Meet performance and stability objectives by monitoring, analyzing, and evolving SLAs and key indicators.
- Conduct in-depth analyses of issues, incidents, and problems to identify root causes and levers for sustainable improvement.
- Ensure the coherent integration of incident, problem, and change governance into business processes.
- Influence decisions and priorities by challenging existing ways of working and mobilizing stakeholders around higher-performing practices.
- Contribute to continuous improvement by clarifying roles and responsibilities and strengthening understanding of end-to-end impacts.

Your Team

Within the Capital Markets IT sector, you report to the Senior Director.



The position ensures end-to-end governance of business processes by providing an integrated view of chains, their risks, and their performance indicators. It acts as a convergence point between business, operations, and IT teams, and helps evolve governance standards and continuous-improvement practices that deliver sustainable value.

We prioritize continuous learning, notably through learning in action and participation in structuring governance and continuous-improvement initiatives.

Prerequisites

- Bachelor's degree in Computer Science, Information Technology, Administration, Finance, or a related field, or equivalent experience.
- Significant experience in business process governance, value chains, continuous improvement, or complex operations, ideally in a Capital Markets context.
- Experience monitoring operational and business performance using SLAs, indicators, and governance mechanisms.
- Robust command of incident, production support, problem and issue management concepts, as well as root-cause analysis from a business-oriented and cross-functional perspective.
- Demonstrated ability to influence, communicate, and collaborate with business and IT stakeholders in complex environments.

Languages

Reason to require this language: you will need to work closely with our colleagues outside Quebec.

Benefits

- Health and wellness program, including many options
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Virtual sleep clinic

EEO Statement

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates!

Apply on Kit Job: kitjob.ca/job/2fsqq7

📌 Senior Analyst, Governance & Processes Support (Quebec City)
🏢 Banque Nationale du Canada
📍 Quebec City