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Job DescriptionJob DescriptionSalary: $59,205 - $76,967

Operations Associate

The Royal Alexandra Hospital Foundation (RAHF) is excited to welcome a highly organized, proactive, and detail-oriented professional to our team. Introducing our Operations Associate position, a trusted partner to senior leadership, a champion of efficient operations, and a key contributor to a well-functioning and collaborative workplace.

The Operations Associate provides high-level administrative and operational support to the Vice President, Operations & Strategic Initiatives and the Vice President, Finance & CFO. This role is essential in enabling organizational effectiveness by managing schedules, coordinating communications, and supporting day-to-day operations with precision and professionalism.

This position plays a critical role in ensuring the smooth functioning of the Foundations office environment. From front-line administrative support to coordination of internal systems such as information technology and facilities, the Operations Associate helps maintain a seamless and productive workplace. The role also contributes to broader organizational priorities by supporting projects, improving processes, and collaborating across teams.

If you are someone who thrives in a fast-paced environment, enjoys being the backbone of a well-run organization, and takes pride in delivering high-quality, detail-oriented work, this role is for you.

To learn more about the Foundation and the causes we support, please visit royalalex.org.

Why Work with Us?

- Be part of a collaborative environment and a passionate team dedicated to improving health care for Albertans.
- Work in a culture built on our shared values of Excellence, Innovation, Integrity, Respect, Strong Relationships, and Stewardship.
- Join an organization recognized as one of Albertas Top Employers for six consecutive years.
- Benefit from a competitive salary and comprehensive benefits package.
- Enjoy opportunities for professional growth and development.
- Contribute to meaningful initiatives that make a tangible difference in the lives of Albertans.
- Be part of a workplace that prioritizes a supportive and engaging work culture.

Key Accountabilities

General Administration





- Serve as the first point of contact for the Foundation by managing the front desk, main phone line, and general inboxes.
- Oversee office operations including ordering and maintaining supplies, branded materials, and kitchen inventory.
- Coordinate facility-related requests, including furniture and workspace needs, and liaise with AHS systems for building support.
- Maintain staff directories and manage incoming and outgoing mail and courier services.
- Ensure the office environment remains organized, functional, and welcoming.

Executive Support

- Manage complex and dynamic calendars for the Vice Presidents, including scheduling meetings, appointments, and travel.
- Proactively resolve scheduling conflicts and ensure effective use of leadership time.
- Prepare and process expenses, invoices, and supporting documentation.
- Coordinate meeting logistics, including booking spaces, preparing agendas, and distributing materials.
- Develop high-quality correspondence, presentations, and reports with accuracy and professionalism.
- Provide meeting support, including agenda preparation, minute-taking, tracking action items, and following up to ensure completion.

Information Technology & Facilities Support

- Coordinate IT-related requests and provide basic troubleshooting support.
- Liaise with AHS IT teams and external vendors to resolve technical issues.
- Manage organizational IT assets, including phones and equipment, ensuring proper tracking and assignment.

Operational & Project Support

- Assist in coordinating projects by tracking timelines, deliverables, and progress.
- Conduct research and compile information to support decision-making and reporting.
- Support budget preparation and monitor expenditures as required.
- Contribute to process improvements and operational efficiencies across the organization.

Performance & Success Indicators

Success in this role looks like:

- Timely and responsive support,



with requests acknowledged and initiated within 2448 hours.
- Effective calendar and meeting coordination, with meetings consistently starting and ending on time.
- Accurate and timely preparation and distribution of meeting materials.
- Quick and effective resolution of scheduling conflicts and competing priorities.
- High-quality work with minimal errors in documents, reports, and communications.
- Reliable completion of tasks within established deadlines.
- Consistent responsiveness to calls and emails within agreed timelines.
- Well-maintained office environment with organized supplies and systems.

Required Knowledge, Experience & Competencies

- Experience in an administrative or professional support role.
- Exceptional organizational and time management skills, with the ability to manage multiple priorities.
- Strong verbal and written communication skills with a professional and approachable style.
- Demonstrated ability to handle sensitive and confidential information with discretion.
- Proactive and self-motivated, with the ability to work independently and collaboratively.
- Strong problem-solving skills and resourcefulness in addressing challenges.
- High attention to detail and commitment to accuracy.
- Ability to adapt to changing priorities and work effectively under pressure.
- Dependable, consistent, and committed to delivering high-quality work.
- Strong interpersonal skills and emotional intelligence, with the ability to build positive working relationships.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

Assets

- Business Administration Diploma or equivalent.
- Experience working in a nonprofit, charitable, or community-based organization.
- Familiarity with the healthcare system, Royal Alexandra Hospital programs, or fundraising environments.

Commitment to Diversity, Equity, and Inclusion

The Royal Alexandra Hospital Foundation is committed to creating a diverse environment and is proud to be an equal-opportunity employer. Should you need support during the application or interview process, please reach out to our HR department at [email protected].

As a condition of employment, successful applicants will be required to provide a Criminal Record Check.

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📌 Operations Associate (Edmonton)
🏢 Royal Alexandra Hospital Foundation
📍 Edmonton