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Job DescriptionJob DescriptionSalary:

ABOUT MILIDENT

Opened in June 1995,MilidentInc specializes in the creation of complex cases, implant-supported crown and bridge, fixed and removable dentures as well as orthodontic appliances. Always at the forefront of technology,MilidentInc. continues to offer its products and services tailored to the specific needs of its clientele. Through its internal research and development program,MilidentInc. is continually exploring new technological advances in manufacturing its high-precision dental prothesis.

Role Summary

This role supports bothdenture production (with a focus on repairs and relines)andfront-line customer experience.Youllbe responsible fordelivering high-quality denture repairs/relines while also acting as a key point of contact for clients and patients. The goal is straightforward:excellent technical outcomes + clear, professional communication + smooth case flow.

This is a hands-on execution role that requires someone who is organized, calm under pressure, and comfortable switching between lab work and client-facing responsibilities based on daily priorities.

Key Responsibilities

1) Denture Repairs, Relines and Technical Production

- Completedenture repairs and relines(partial and full) with strong attention tofit, function, and aesthetics.

- Able tofabricate full and partial dentures,including:setting teeth,waxing,finishing, processing(as assigned).

- Complete related prosthetic stepsincluding:occlusal rims, custom trays, and other denture support tasks as needed.

- Ensure all dentures and appliances meetMilidentquality control standardsbefore delivery.

- Accurately document work completed through requiredforms, reports, logs,



and records.

- Participate incross-trainingand provide support in other lab areas whenrequired.

2) Customer Success and Client Communication

- Serve as a professional, friendlyfirst point of contactfor clients and patients.

- Answer phones, respond to emails, and route calls/messages to the right team members.

- Providecase status updatesand communicate timelines clearly and consistently.

- Support clinical communication asrequired, includingcustom shade coordination(based on instructions and protocols).

- Schedulepatient appointmentsand support patient-facing coordination when needed.

3) Case Coordination, Logistics and Admin Support

- Supportshipping and receiving, including package tracking and coordination.

- Assistwithcase preparation, intake, and ensuring cases are complete and ready for production.

- Track case progress through internal systems and helpmaintainsmooth workflow.

- Supportproduction reportingand basic operational tracking.

- Assistwithinvoicing,andgeneral administrative processing.

- Helpmaintaininventory basics.

- Maintain a clean and organized work environment, includinggeneral housekeeping.

Requirements and Skills

- Experience as a denture technician (or relevant dental lab experience), especially withrepairs and relines, is strongly preferred.

- Strong communicationskills with the ability to speak confidently with dentists, clinics, and patients.

- Comfortable handling multiple priorities and switching between technical work and customer-facing tasks.

- Strong attention to detail, quality, and documentation.

- Reliable, professional, and team-oriented with a willingness to learn and cross-train.

Apply on Kit Job: kitjob.ca/job/2fsqh6

📌 Denture Technician and Customer Support (Ottawa)
🏢 Smile Innovations Group
📍 Ottawa