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Come join our incredible Retail team!

Here’s our Current Opening:

Position: Convocation Sales Associate

Reports to: Store Manager

Division: Retail

Location: U of T Bookstore, St George Campus

What You’ll Be Doing

The Convocation Sales Associate supports store operations across multiple departments during the spring convocation period. This role delivers front-line customer service, assists with merchandise and web order fulfillment, and supports day-to-day operational tasks as directed by store management.

Associates in this role work across departments as assigned, reporting to various Department Managers. In June, this role transitions to approximately 20 days of outdoor convocation events, requiring associates to set up, operate, restock, and tear down the convocation pop-up daily across a range of weather and outdoor conditions.

This is a contract position of approximately three months beginning in late April, with the possibility of extension. Hours range from 20 to 35 per week. Shifts are scheduled Monday through Saturday and include mornings, afternoons, and evenings. This is an existing vacancy.

Hourly rate: $18.25

Key Responsibilities

- Greet customers and provide prompt, professional assistance in person.

- Operate a point-of-sale (POS) terminal and process all forms of payment accurately.

- Answer customer questions and ensure all service interactions are resolved effectively.

- Pick and pack merchandise for web and in-store orders.

- Unpack, stock, and merchandise product across assigned departments.

- Work in the Medical department, assisting with stocking, organization, and customer inquiries as directed.

- Maintain accurate shelving and organization of trade books.

- Maintain housekeeping and presentation standards in assigned areas.

- Support store opening and closing tasks as directed.

- Assist with daily setup and teardown of the convocation pop-up at outdoor event locations.

- Sell merchandise, process transactions,



and restock the pop-up throughout the event day.

Education, Qualifications and Experience

- Previous customer service or retail experience is preferred.

- This role involves moving and handling merchandise and materials up to 15 kg.

- This role requires remaining active throughout the shift, including extended periods at outdoor convocation events.

Knowledge, Skills and Attributes

- Customer-focused and motivated, with a commitment to professional service.

- Effective interpersonal and communication skills.

- Able to manage multiple tasks and prioritize in a busy environment.

- Comfortable working outdoors in a range of weather conditions.

- Self-directed, open to feedback, and uses sound judgment.

- Proficiency in Microsoft Office and/or POS systems is highly desirable.

- Intellectual curiosity and a commitment to continuous learning is highly valued -- a growth mindset.

- Values matter to you. You bring your whole self to work and you live our values to be the trusted collaborator, lead with intention and ingenuity, and empower many views and voices.

About our Retail Team

The UofT Bookstore provides many important goods and services to the University of Toronto community. We operate four stores across the three U of T campuses (St. George, Mississauga, Scarborough, and Faculty of Law) and a large online shop that ships Canada-wide and internationally. We offer a wide selection of course materials including new, used, digital, and custom course pack options, all competitively priced with a student budget in mind.



We also carry U of T–branded clothing and merchandise, gifts, trade books, technology products, school supplies, and more.

About University of Toronto Press

The University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 250 new scholarly, course, and general interest books in print, audio and ebook formats, and over 80 journals. In addition, UTP manages the distribution for over 250 publishers and imprints in Canada, the US, and around the world, with warehouses in Toronto, Ontario and Buffalo, New York. UTP also runs the University of Toronto Bookstores across the three main campuses, serving over 100,000 students and 16,500 faculty.

As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a outstanding place to work by addressing and challenging systemic inequities.

Interested in applying?

We truly thank all applicants for their interest in joining the Press, only those candidates considered for an initial interview will be contacted.

The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact the People Team at (647) 805-5082.

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📌 Convocation Sales Associate (Old Toronto)
🏢 Important Group
📍 Old Toronto