Drive exceptional technical support as an IT Helpdesk Manager. Lead a dedicated team to ensure timely service delivery, user satisfaction, and system reliability while fostering a culture of continuous improvement. In this managerial role, you'll oversee the daily operations of the IT Helpdesk, focused on mentoring a high-performing team. You will optimize technical support aligned with service level agreements and manage incident responses effectively. Collaboration with various IT functions is essential for seamless service delivery and the enhancement of employee experiences. Key Responsibilities: • Mentor and develop the IT Help Desk team • Oversee daily help desk operations and ticket management • Ensure compliance with IT policies and standards • Manage incident response and post-incident reviews • Collaborate with IT functions for swift service resolution Requirements: • Bachelor's degree with 8+ years in IT • 3+ years in a leadership role in IT • ITIL certification or ITIL familiarity required • Robust cloud services technical experience • Proven ability to build high-performance teams Lead the IT Helpdesk with a focus on support excellence, process improvement, and operational efficiency.
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📌 IT Helpdesk Manager Leading Support Teams (Vancouver)
🏢 BioTalent Canada
📍 Vancouver
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