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Job Summary

The Manager, Application Support leads a team of Application Support Specialists to ensure the stability, performance, and continuous improvement of both SaaS and on premise applications. The role supports internal teams and external partners such as EMR companies and clinics, overseeing escalated issue resolution, vendor relationships, process improvements, user training, and roadmap planning.

Title: Manager, Application Support
Location: Brampton, ON
Shift: Day shift
Work Style: Hybrid
Start Date: ASAP

Employment Details

Job Status: Permanent Full Time
Vacancy Type: Existing

Compensation

Pay rate: $84,000 to $105,000 (annual)

Responsibilities

- Oversee the resolution of escalated incidents to minimize business impact
- Ensure application stability and availability by collaborating with IT infrastructure, security, and development teams
- Own and improve application support processes, ensuring efficiency and high quality service delivery
- Directly manage a team of Application Support Specialists, providing coaching, mentorship, and career development
- Oversee hiring, onboarding, and performance management for the team
- Foster a culture of continuous learning and improvement within the support team
- Work closely with Infrastructure, Development, and Security teams to align on application support needs
- Partner with key business units such as Operations, Finance, and HR to ensure applications meet business needs
- Manage relationships with external partners (EMR companies, clinics) and third party vendors for application support and improvements
- Oversee security patching and vulnerability management in collaboration with the IT Security team
- Ensure applications align with internal security policies and industry best practices
- Oversee user training, documentation, and knowledge base management to enhance self service capabilities




- Drive end user adoption of new applications and system updates through structured communication and training initiatives

Qualifications
- 7+ years experience in Application Support or IT Service Management, with at least 3 years in a leadership role
- Experience managing SaaS and on premise applications in a high demand environment
- Strong expertise in incident resolution, troubleshooting, and application lifecycle management
- Proven experience working with ServiceNow or similar IT Service Management tools
- Strong vendor management skills, including contract negotiations and performance tracking
- Experience overseeing security patching and application vulnerability management in collaboration with IT Security
- Experience working in healthcare, laboratory, or clinical environments is a plus
- Familiarity with application monitoring and automation tools

Working Conditions
- Some after hours and weekend work may be required for critical application issues
- Occasional travel to satellite locations may be needed
- Office based role with flexibility for remote work as needed
- Quick paced, high volume IT support environment

Other Information

The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to level of experience and education requirements.

At Dynacare, we may leverage AI powered tools in our recruitment process. AI will never reach out to our candidates directly.

EEO Statement

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring process.

Apply on Kit Job: kitjob.ca/job/2fsp5h

📌 Manager, Application Support (Brampton)
🏢 Dynacare
📍 Brampton