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Job Description

Posted Monday, January 12, 2026 at 5:00 AM

Job Title:

Reports to:

Senior Director, Program Operations

Department:

Program Operations

Terms of Employment:

Full-Time, Contract 12 months

Salary :

$64,000 - $68,000 Annually

Location

Habitat for Humanity GTA ( 155 Bermondsey road ,Toronto ON M4A 1X9)

Please be advised: This posting is for an open vacancy.

Who We Are

Habitat for Humanity GTA is greater Toronto's most recognized provider and advocate of solutions that tackle our region's housing crisis. Our mission is to create a world where everyone has a safe, quality place to live. We focus on creative solutions to address the affordable housing crisis in Toronto, Brampton, Caledon, York Region and Durham Region. With the help of volunteers, donors and community partners, we unlock change for generations by bringing the benefits of home ownership to more people and communities. Since 1988, Habitat GTA has built 23 new communities, empowering more than 500 families.

Why Join Us?

- A meaningful opportunity to make an impact and help your local community
- Paid vacation and sick days
- Habitat for Humanity days and personal days
- Generous Employee Assistance Plan (EAP)
- Corporate gym membership and an Employee Wellness Plan
- RRSP matching eligibility
- Volunteer opportunities to support our Habitat for Humanity Builds
- Growth and development opportunities
- The pride of being part of a highly respected, high profile global charity

Job Overview

As the Manager, Mortgages Portfolio, you will lead the integration of a Portfolio of approximately 80 homes into the Habitat GTA Homeownership umbrella. These homes, originally delivered by another non-profit organization, support homeownership for members of the arts community in the City of Toronto by offering an affordable mortgage model. Habitat GTA has acquired this portfolio of homes and their second mortgages. As the Manager, Mortgage Portfolio, you will utilize your Mortgage expertise to understand and catalogue the scope of the second mortgages into Habitat GTA's existing database. You will provide leadership on integration of these new partners into the Habitat organizational structure. You will be a primary point of contact for Partner homeowners as they navigate this transition and support them in mortgage-related inquiries such as renewals, refinances and sales. You will work with both internal and external stakeholders to ensure a smooth transition and maintain the reputational integrity of the Habitat brand.

As Manager, Mortgages Portfolio, you will leverage your knowledge of the second mortgage structure to support Habitat GTA with its ongoing second mortgage requirement such as arrears managements, discharges, renewals and reviews.





This role will also work closely with the Senior Director, Program Operations and Senior Manager, Family Partnerships to provide thought leadership on process improvements and operational efficiency. Presentations to community partners and organizations will be included in this role.

This role does not currently have any direct reports but will work closely with the larger Program Operations Team.

Job Duties

- Lead the integration of approximately 80 homes into the Habitat GTA Homeownership umbrella
- Review all legal and mortgage provisions, capturing meaningful requirements and individual nuances of mortgage models
- Work closely with City of Toronto to ensure a smooth transition and maintain reporting requirements for these mortgages
- Provide leadership on integrating homeowners into the Habitat GTA Salesforce Platform and other technology
- Provide leadership for integrating new homeowner partners into the Habitat organizational structure
- Serve as a primary point of contact for partner homeowners during the transition and ongoing, providing excellent customer service support on questions and concerns
- Support partner homeowners in mortgage-related inquiries such as renewals, refinances, as per Habitat process
- Lead the sales process by supporting homeowners, applicants, working with external stakeholders including the City of Toronto.
- Support with building relationships with mortgage providers to provide attractive rates on renewals.
- Work alongside Habitat's lawyers to manage mortgage-related transactions
- Support with the existing Habitat mortgage portfolio and associated requirements such as annual reviews, discharges, arrears management, renewals.
- Work closely with the Senior Director, Program Operations and Senior Manager, Family Partnerships to improve productivity via process improvements and operational efficiency
- Host Townhalls and deliver presentation to stakeholder groups
- Other departmental tasks and duties, as assigned

Summary of Skills & Qualifications

- Deep expertise in mortgages, real estate transactions and related legal agreements.
- Experience with change management
- Expertise in providing exemplary customer service and managing difficult escalations
- Experience with managing complex programs, requiring real-time decision making and supporting staff




- Comfortable in engaging with internal and external stakeholders, at various levels, in a professional and knowledgeable manner
- Forward thinking, innovative and focussed on process improvement
- Excellent organizational and time management skills
- Excellent communication skills, both written and oral
- Comfortable delivering presentations to small or medium sized groups, both in-person and virtually
- Experience in handling customer enquiries and complaints with a focus on customer service
- Ability to work within a team workplace and coordinating with team members from other departments
- Proficiency in Microsoft office suite: Teams, Excel, Word, PowerPoint
- Desire to make an impact in the lives of families and the drive to grow with this fast-paced organization

Your Application

If you are ready to make a change in your local community and become a part of our team at Habitat for Humanity GTA, click on the Apply button within this posting or click on our Careers Page to find more:

Your Future at Habitat for Humanity GTA Awaits.

Applicants must be eligible to work in Canada throughout the duration of their employment with Habitat for Humanity GTA. Proof of eligibility will be required.

Habitat for Humanity GTA is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Don't meet every single requirement? Women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Habitat, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Habitat for Humanity GTA is committed to ensuring a barrier-free, accessible and inclusive work environment. We welcome and encourage applications from people with disabilities. Upon individual request, we will endeavor to remove barriers to the hiring process to accommodate candidates with disabilities, providing the applicant has met the bonafide requirements of the employment position. Please inform us should accommodation be required at any point during the recruitment and selection process.

As part of our selection process, the successful candidate must complete a police background check.

We thank all applicants for their interest in Habitat for Humanity GTA, however only those selected for an interview will be contacted.

Habitat for Humanity GTA does not use artificial intelligence technology to assist in screening, assessing, or selecting applicants in the recruitment process.

Apply on Kit Job: kitjob.ca/job/2fsp2q

📌 Manager, Mortgages Portfolio (Toronto)
🏢 Habitat for Humanity GTA
📍 Toronto