Drive customer success as a Senior Enterprise Customer Success Manager in a hybrid role. Focus on strategic enterprise accounts, maximizing product adoption, and nurturing cross-functional relationships. In this pivotal role, you will manage large enterprise accounts, engaging with C-suite stakeholders to deliver business outcomes. Your expertise in customer success and account management will help drive retention and revenue growth. This position requires adept coordination with Sales, Product, and Marketing teams to automate insurance brokerage processes effectively. Key Responsibilities: • Manage relationships with large enterprise customers • Drive product adoption through tailored guidance • Lead executive alignment sessions and business reviews • Identify and mitigate account risks early • Collaborate on revenue expansion and upsell opportunities Requirements: • 5+ years in Customer Success or Account Management • 3+ years managing strategic enterprise accounts • Robust data literacy and project management skills • Proficiency in CRM platforms like HubSpot • Excellent communication and presentation abilities Leverage your expertise to ensure customers realize value and drive impactful outcomes.