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Description

Front Desk Agent / Guest Services Specialist

As a Front Desk Agent you have the responsible to give our guests the best hospitality experience they can have by:

- Provide outstanding customer service to our guests
- Communicate with team members across all departments
- Be up-to-date with all hotel communication
- Check guests in and out of the hotel
- Perform Switchboard duties
- Create, modify, and cancel hotel reservations
- Handle and balance financial transactions (cash, credit, debit, vouchers, etc )
- Maintain guest records
- Be familiar with all room types and rates
- Resolve guest complaints and inquiries
- Respond to emergency situations
- Represent the hotel in a positive & skilled manner
- Direct guests to events taking place in the hotel and within the city
- Keep lobby and back office clean, uncluttered, and organized
- Document guest complaints & emergency situations and communicate with management
- Recommend hotel products and services to guests
- Assist with guest luggage and storage when required
- Perform administrative duties (photocopying, scanning, faxing, etc )




- Perform other duties assigned by the Front Office Manager
- Have full knowledge of hotel safety and emergency procedures

- Work Requirements:
- Be available to work unrestricted hours including mornings, evenings, weekends and holidays
- Able to continuously stand, bend, and lift
- Dress in complete uniform
- Be on duty at the start of your shift
- Attend Department meetings
- Participate in training as required
- Follow all policies and procedures set forth by Hilton
- Able to work quickly and efficiently
- Repetitive computer use
- Follow all hotel and department standards as set forth by Concord Hospitality & Hilton

Minimum Qualifications:

- Bilingual
- Customer service experience
- Able to handle customer complaints in a professional & courteous manner
- Previous Front Desk experience is an asset
- Hospitality Management education an asset
- Working knowledge of computers

Salary

This is a part-time hourly role at the rate of $23.87 CAD/hour.

We are proud to be an EEO employer M/F/D/V.

Source: Concord Hospitality

Apply on Kit Job: kitjob.ca/job/2fsowg

📌 Front Desk Agent / Guest Services Specialist (Montreal)
🏢 Concord Hospitality Enterprises
📍 Montreal