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Position Summary

This role leads the Pharmacy and Vision Care Operations teams and supports corporate and regional management. The role sets expectations for implementing field merchandise strategies and operations, with responsibility for P&L; results.

What you'll do

This role works with managers to identify key priority initiatives and activities that may enhance operational performance and meet organizational standards. By conducting gap analysis, the role helps to identify root causes of operational shortfalls and develop action plans to address deficiencies and maximize productivity.

Leadership and guidance are provided as the direct coach for managers. The role collaborates to set individual career goals and ensure the maintenance of consistent processes. Transparent expectations for the implementation of operational processes are communicated, and image standards are maintained to enhance the brand and gain market share.

Maximizing sales and profit in every store within the region is a key focus. This includes monitoring metrics such as script count, sales, indexed cost to sell, operating income, shrink, and volume. The role conducts monthly P&L; reviews and participates regularly in meetings with teams to align on goals and strategies.

Leadership Expectations:

Respect the Individual: Builds high performing teams; seeks and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through a culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all.

Creates discipline and focus around developing talent: through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments; supports strategies and drives initiatives that attract and retain the best talent.

Builds strong and trusting relationships: with team members and business partners; works collaboratively and cross functionally to achieve objectives; and communicates and listens attentively,



with energy and positivity to motivate, influence, and inspire commitment and action.

Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goal of becoming a regenerative company by taking action to advance opportunities, sustainability, community, and integrity. Ensures that teams follow the law, our code of conduct and company policies; promotes an environment where associates feel comfortable sharing concerns, and models our culture of non retaliation. Holds self and teams accountable for achieving results in a way that is consistent with our values.

Serve our Customers: Delivers expected business results while putting the customer first and consistently applying an omni merchant mindset and acting with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers. Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.

Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, learning from mistakes, and intelligent risk taking; exhibits resilience in the face of setbacks. Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model.

Qualifications Required Qualifications

- Bachelor's degree in health/pharmacy or a related field, or equivalent practical experience
- 12+ years of progressive leadership experience in multi site Pharmacy operations, or field based roles
- Demonstrated experience driving operational performance through gap analysis,



root cause identification, and execution of corrective action plans
- Strong financial and business acumen, including experience reviewing and managing P&L; statements, sales metrics, operating income, shrink, and cost controls
- Proven ability to coach, develop, and influence managers to improve performance, build capability, and achieve business results
- Experience setting clear operational expectations, reinforcing consistent processes, and maintaining visual/image standards to support brand and customer experience
- Ability to analyze and interpret performance data, dashboards, and key operational metrics to inform decisions and prioritize initiatives
- Robust collaboration and relationship building skills with cross functional partners and field teams
- Excellent communication skills with the ability to motivate, influence, and align teams at multiple levels
- Demonstrated commitment to integrity, ethics, compliance, and modeling company values in day to day leadership
- Willingness to travel regularly within the assigned region

Preferred Qualifications
- Experience in a regional, district, or market leadership role overseeing multiple locations
- Background in pharmacy, health services, or regulated retail environments (where applicable)
- Experience leading change initiatives, continuous improvement programs, or process standardization efforts at scale
- Familiarity with omni channel retail models and applying an Every Day Low Cost / Every Day Low Price mindset
- Demonstrated success building talent pipelines, succession plans, and long term development strategies for managers
- Experience leveraging technology, analytics, and digital tools to improve operational efficiency and customer outcomes

Walmart will accommodate the disability related needs of applicants and associates as required by law.

Primary Location

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence powered tools, including internal or third party developed automated decision making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

Apply on Kit Job: kitjob.ca/job/2fsorg

📌 Director, Health and Wellness - Regional Operations (Region 1) (Mississauga)
🏢 Walmart Canada
📍 Mississauga