Enhance pet parent experiences as a Retail Customer Service Supervisor. Drive engagement strategies, oversee store operations, and ensure a clean, safe environment for pets and customers. This role focuses on leading associate development and maintaining high standards in customer service within a retail setting. You'll facilitate training, support teams, and ensure compliance with store policies while addressing customer concerns. As a key leader, you will also assist with event promotions and pet adoptions. Key Responsibilities: • Supervise and mentor retail associates • Drive pet parent experience through service strategies • Ensure compliance with safety and cleanliness standards • Manage point-of-sale operations accurately • Promote store events and initiatives Requirements: • 2+ years of customer-focused retail experience • Leadership experience preferred but not required • Flexible full-time availability for varying schedules • Strong verbal and written communication skills • Proficiency in computer applications Elevate the pet parent experience while engaging associates to excel in a thriving retail environment.
Apply on Kit Job: kitjob.ca/job/2fsopd
📌 Retail Customer Service Lead (Whitby)
🏢 PetSmart Store Support Group
📍 Whitby
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