Supervise a dynamic customer service team in a hybrid model, driving operational excellence and innovation. Focus on enhancing overall dealer and customer engagements effectively. As a Customer Service Supervisor, you'll be responsible for leading both Customer Service and Operations Services teams. Your role will involve collaborating closely with vendors, managing performance metrics, and fostering a strong culture of mentorship within your team. You will identify and implement innovative strategies that lead to an improved customer service experience. Key Responsibilities:
• Lead Customer Service and Operations Services teams • Monitor and ensure KPI compliance • Manage vendor activities and performance evaluations • Coach and mentor team members for growth • Drive ongoing project initiatives for efficiency Requirements: • College degree in Business Administration or related field • 2-3 years in business and customer service • 1-3 years of experience in remarketing preferred • Proficiency in Salesforce, Excel, analytical reporting • Strong verbal and written communication skills Foster excellence in customer service while leveraging creative technologies and strategies to enhance team performance and satisfaction.
Apply on Kit Job: kitjob.ca/job/2fsog1
📌 Hybrid Customer Service Supervisor (Mississauga)
🏢 Daimler Ag (canada)
📍 Mississauga
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