Become an Inbound Customer Support Representative, focusing on telecom services. Build your career by delivering friendly, professional assistance to customers navigating Wi-Fi and internet inquiries. In this essential role, you will support clients with their account questions related to connectivity services. Your experience will empower you to troubleshoot basic issues while ensuring a pleasant customer experience through empathy and effective communication. Key Responsibilities: • Handle inbound calls addressing customer inquiries • Assist with basic troubleshooting for service outages • Provide clear explanations of service features • Document customer interactions in CRM systems • Educate clients about improving Wi-Fi performance Requirements: • High School Diploma required • Minimum 1 year customer service experience • Previous call center or support experience is beneficial • Basic knowledge of internet technology and Wi-Fi • Robust multitasking skills and problem-solving attitude Advance your customer support career by delivering valuable solutions and support in the telecommunications sector, enhancing customer satisfaction every day.
Apply on Kit Job: kitjob.ca/job/2fsofa
📌 Inbound Customer Support Role: Telecom Focus with Growth Path (Montreal)
🏢 NTT DATA
📍 Montreal
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