We are looking for a technically skilled and customer-focused Field Engineer to provide remote support for end-user devices across Nespresso Boutiques (coffee shops) in Canada. This role is based in Montreal and involves supporting a wide range of devices including laptops, desktops, tablets, iPads, and point-of-sale (POS) systems. The engineer will also participate in a rotating on-call schedule to ensure 13x7 coverage.
Responsibilities
- Provide remote support for laptops, desktops, tablets, and iPads running Windows 10/11.
- Troubleshoot hardware and software issues, including basic component-level diagnostics.
- Support POS systems used in Nespresso Boutiques across Canada.
- Perform daily visual checks of meeting room equipment and restart devices as needed.
- Image laptops, desktops, and tablets using Windows 11 imaging tools.
- Provide basic support for desktop applications such as Microsoft Office, VPN clients, and collaboration tools.
- Use SCCM for basic device management and software deployment.
- Monitor devices using the Meraki Dashboard (L1 level).
- Participate in an on-call rotation (5 hours/day) in addition to regular 8-hour shifts.
- Collaborate with internal IT teams and escalate issues when necessary.
Qualifications
- 8+ years of experience in IT support or field engineering roles.
- Proficiency in Windows 10/11 OS and hardware troubleshooting.
- Experience with device imaging and deployment processes.
- Basic knowledge of SCCM and Meraki Dashboard.
- Familiarity with POS systems and retail IT environments is a plus.
- Solid communication and interpersonal skills.
- Fluent in both English and French (spoken and written).
- Ability to work independently and manage time effectively in a remote support setting.
Senioriy level
- Mid-Senior level
Employment type
- Contract
Job function
- Information Technology, Finance, and Manufacturing
Industries
- Staffing and Recruiting
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Apply on Kit Job: kitjob.ca/job/2fso3y
📌 Field Engineer (Ottawa)
🏢 CBL Solutions
📍 Ottawa
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