Apply on Kit Job: kitjob.ca/job/2fso15

ABOUT PLUSGRADE:

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, cutting-edge, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

As the Senior Product Manager for the Global Product Intelligence team, you will be responsible for leading the development and execution of our AI product strategy within a key product area. This role is critical in shaping the future of Plusgrade’s AI capabilities, focusing on evolving our initial offerings into sophisticated, autonomous AI-powered solutions. You will act as the bridge between customer needs and technical execution, driving alignment across the organization to deliver high-impact results for Plusgrade and most importantly our partners and their travellers.

WHAT YOU WILL BE DOING:

Reporting to the Director of Product Management, you will:

- Define, write, and drive alignment on the 3-year plan for one or more AI-driven solutions.
- Create operational plans and roadmaps for key milestones and resourcing.
- Partner with Data Science, Product, Sales,



and Marketing teams to evolve solutions toward autonomous decision-making.
- Collaborate effectively with stakeholders across Engineering, Legal/Policy, Sales, and Marketing to ensure alignment on plans.
- Understand customer and consumer needs to identify how AI-driven solutions can address those opportunities.
- Lead communication with customers to ensure they can achieve the full benefits of the solution.
- Utilize written documentation to drive decisions, ensuring clarity and transparency across teams.
- Create and maintain comprehensive product documentation, including requirements and progress reports.
- Stay informed about opportunities in applied AI from news, academia, and other industries.
- Identify and assess potential threats, including competitive pressures and changing customer needs, to incorporate into product planning.

YOU ARE SOMEONE WITH:

- 5+ years of experience in product management within complex technology environments.
- A proven track record of success in defining and launching successful products.
- Experience working with and managing cross-functional teams, Product, Engineering, Data Science, and Marketing.
- Excellent written and verbal communication skills with the ability to create documentation that drives decisions.
- A robust customer focus and the ability to translate customer needs into product requirements.

NICE TO HAVES:

- Strong understanding of AI concepts and technologies.
- Experience in the travel or loyalty industry.

WHAT YOU'LL LOVE ABOUT US:

- RRSP Matching
- Comprehensive Health Plans
- Flexible Paid Time Off
- ✈️ Travel Experience Perk
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Apply on Kit Job: kitjob.ca/job/2fso15

📌 Gestionnaire de Produit Senior - Intelligence Produit / Senior Product Manager - Product Intell[...] (Toronto)
🏢 Plusgrade
📍 Toronto