Apply on Kit Job: kitjob.ca/job/2fsnva

Take charge as an IT Service Manager, spearheading ITIL-driven service management processes. Collaborate cross-functionally in a hybrid work workplace to boost operational efficiency.
This role demands a proven leader in IT operations, committed to delivering exceptional service quality. You will facilitate process governance, establish performance metrics, and guide service optimization initiatives. Your expertise will be pivotal in influencing organizational growth.
Key Responsibilities:
• Oversee ITIL process documentation and governance
• Implement KPIs for measuring service delivery
• Collaborate on ServiceNow platform enhancements
• Optimize support processes through strategic collaboration
• Manage effective stakeholder relationship development
Requirements:
• 5+ years of leadership in IT service management
• Bachelor’s degree in a technical field
• Understanding of ITIL framework and enterprise tools
• Experience with audits, compliance, and change management
• Strong analytical abilities and cohesive team management
Lead with confidence in driving innovation and excellence in IT service operations, making a lasting impact on organizational performance.
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Apply on Kit Job: kitjob.ca/job/2fsnva

📌 Strategic IT Service Manager Driving Operational Excellence (Toronto)
🏢 TMX Group
📍 Toronto