Drive impactful customer engagement as a Bilingual Customer Success Program Manager. Design and execute programs that enhance value realization across client portfolios while fostering a collaborative workplace.
In this role, you will spearhead initiatives that cater to customer needs by grouping them into functional segments. Your expertise in program management will be essential in planning and implementing strategies that boost adoption and satisfaction. Collaborating with cross-functional teams will ensure comprehensive support for delivering measurable outcomes.
Key Responsibilities:
• Manage customer groups and launch successful programs
• Define the Program Management function for customer success
• Lead strategic initiatives across various departments
• Monitor program performance and adjust based on KPIs
• Document and communicate progress effectively
Requirements:
• 6–8 years in project or customer success management
• Bilingual in French and English for seamless communication
• Experience in B2B SaaS or post-acute care software
• Proven skills managing executive-level customer relations
• Strong organizational and collaboration skills
Utilize your program management expertise to drive customer success and create engaging frameworks for lasting relationships across diverse client needs.
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Apply on Kit Job: kitjob.ca/job/2fsno9
📌 Bilingual Customer Success Program Manager in SaaS Environment (Toronto)
🏢 AlayaCare
📍 Toronto
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