Drive excellence in call center management and software licensing support. Manage operations, provide leadership, and elevate customer service standards through cutting-edge strategies.
As a Manager, you will oversee a high-performing call center team, ensuring operational success and compliance with established standards. With around 5 years of expertise, you will take charge of recruiting talent and refining support structures that directly impact customer satisfaction and operational efficiency.
Key Responsibilities:
• Lead recruitment and training initiatives for the team
• Monitor performance and effectiveness of support operations
• Implement enhancements for support platforms
• Collect and analyze data for performance insights
• Facilitate resolution of customer service issues
Requirements:
• 5 years in call center and licensing roles
• Experience with Salesforce CRM and related technologies
• Degree in Computer Science or similar field
• Proven leadership and problem-solving abilities
• Basic web development skills for support maintenance
Utilize your leadership abilities to streamline call center operations and boost team productivity while ensuring exceptional customer experiences.
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Apply on Kit Job: kitjob.ca/job/2fsneg
📌 Manager for Call Center and Licensing Software Support (Ottawa)
🏢 Aptiv
📍 Ottawa
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