Lead account management as a Director, shaping strategies to expand partnerships and leverage AI automation for efficiency. Drive a customer-focused strategy that enhances relationships and ensures retention.
In this strategic leadership role, you will oversee a dynamic team to transition from renewals to long-term growth. By modernizing operations and integrating AI, you will identify opportunities for customer health monitoring and predictive analytics. Collaborating with key departments, your focus will be on providing unparalleled support and enhancing feedback loops to minimize churn.
Key Responsibilities:
• Lead a team of Account Management managers
• Create an AI-augmented expansion playbook
• Design a strategy for cross-selling new products
• Build scalable structures for operational excellence
• Collaborate cross-functionally to optimize customer experience
Requirements:
• 10+ years in B2B SaaS experience
• 3+ years managing managerial staff
• Experience in $100M+ ARR environments
• Vision for AI automation in GTM teams
• Solid execution and business discipline
Shape the future of account management, leveraging AI to enhance partnerships and drive customer satisfaction effectively.
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Apply on Kit Job: kitjob.ca/job/2fsn1l
📌 Director of Account Management Strategy (Moncton)
🏢 ShareGate Group
📍 Moncton
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