Apply on Kit Job: kitjob.ca/job/2fsmv0

Transform the Implementation function as a Customer Implementation Team Lead. Guide a talented team of CIMs, ensuring operational excellence while fostering a consultative delivery approach and driving measurable client success.
In this pivotal leadership role, you will steer the evolution of your team from execution-focused to consultative experts. Key responsibilities include validating project scopes, ensuring thorough handovers, and driving efficiency to enhance delivery timelines. Collaborate across departments to elevate service value while supporting continuous skills development for your team of implementation professionals, ultimately connecting delivery quality to financial performance.
Key Responsibilities:
• Lead and coach a high-performing CIM team
• Validate quotes against client needs and project scopes




• Drive delivery efficiency and oversee project prioritization
• Support training and continuous skills development initiatives
• Monitor performance metrics and enhance client satisfaction
Requirements:
• Experience in consulting or solution delivery, preferably SaaS
• Proven team management skills, coaching up to 10 professionals
• Strong business acumen connecting delivery to profitability
• Skilled in stakeholder engagement and process design
• Excellent tracking and performance management abilities
Inspire a high-impact implementation team, aligning client needs with productive solutions to drive significant business outcomes.
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Apply on Kit Job: kitjob.ca/job/2fsmv0

📌 Customer Implementation Team Lead (Toronto)
🏢 Swapcard
📍 Toronto