Lead global application support functions in a senior capacity. Ensure robust system integrity and maximize uptime through continuous support and proactive risk management strategies.
This strategic role requires a seasoned qualified with extensive experience in IT and the financial industry. You'll manage large-scale structured applications, guiding a 10+ member support team. The position involves collaboration with senior management and various business units to optimize operational processes and ensure compliance with firm policies.
Key Responsibilities:
• Coordinate production support for key financial systems
• Lead a global team providing 24x7 application support
• Manage incident resolution and problem management processes
• Liaise with internal teams and external vendors
• Provide status updates to stakeholders on support issues
Requirements:
• 10+ years of IT experience, 5 in finance
• In-depth knowledge of production systems
• Proficient in Windows, SQL Server, Linux
• Expertise in incident handling and communication
• Familiarity with FICC Structured Derivative Products
Elevate operational effectiveness by leveraging deep financial systems knowledge and leadership to enhance application performance.
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Apply on Kit Job: kitjob.ca/job/2fsms1
📌 Application Support Analyst for Financial Systems (Toronto)
🏢 RBC
📍 Toronto
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