Drive actionable decisions with your analytical skills as a Customer Insights Analyst. Engage with complex data while enhancing VoC initiatives and reputation management in a flexible remote workplace.
In this role, you will ensure the integrity of our customer intelligence platform and oversee comprehensive reporting efforts that influence key business decisions. Your detail-oriented approach is essential for enriching insights and supporting the Customer Success team's strategies. Experience establishing automations will be highly valuable.
Key Responsibilities:
• Oversee VoC, reputation, and CSAT reporting
• Maintain taxonomy and data quality on the intelligence platform
• Monitor reputation metrics across diverse channels
• Assist with VoC function expansion and research projects
• Develop automation solutions to streamline reporting tasks
Requirements:
• 1–3 years in data analytics or business intelligence
• Strong familiarity with Excel and BI tools like Metabase
• Excellent attention to detail and analytical skills
• Effective communication for stakeholder engagement
• Automation experience such as Zapier is beneficial
Leverage your analytical expertise to optimize our customer insights functions and support impactful decision-making across the organization.
#J-18808-Ljbffr
Apply on Kit Job: kitjob.ca/job/2fsmiz
📌 Customer Insights Analyst Specialized in Reputation and Data Quality (Ottawa)
🏢 Super.com
📍 Ottawa
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.