Apply on Kit Job: kitjob.ca/job/2fsm04

As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower advisors to deepen relationships, unlock potential, and redefine success for their clients. We’re looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting‑edge technology. Join us and our growing team, and be part of a team where banking drives extraordinary outcomes.

As the Operational Risk & Control Specialist, you will support the 1B (First Line of Defense) governance, control testing, and ongoing monitoring program by executing high quality assessments, evidence reviews, and control health reporting. Leverage GenAI and automation tools to streamline testing activities, enhance monitoring coverage, and accelerate insights. You will work closely with business partners to strengthen control environments and ensure adherence to policies, standards, and regulatory expectations. You will bring rigorous analysis, confident facilitation, and a passion for turning insights into durable risk reduction.

Position Responsibilities

- Control Testing & Monitoring (1B Focus)
- Perform control design and operating effectiveness testing across business processes, including evidence gathering, walkthroughs, sampling, and documentation.
- Conduct ongoing monitoring activities and identify early signs of control weakness.
- Validate remediation actions and perform retesting to confirm control uplift and sustainability.

- AI‑Enabled Testing & Automation

- Use GenAI and automation tools to:
- Automate evidence extraction, document review, and control mapping.
- Identify anomalies, gaps, or inconsistencies in control performance data.
- Create and streamline testing templates, test scripts, and recurring assessment workflows.

- Governance, Reporting & Insights

- Prepare business dashboards and reports summarizing control health, emerging issues, and testing outcomes, including regular Bank Corrective Action Plan (CAP) reporting.
- Maintain strong evidence standards and adhere to policy, methodology, and testing & monitoring expectations.

- Stakeholder Management

- Work with process owners to explain testing requirements, resolve evidence gaps, and recommend improvements.
- Participate in working groups as a contributor for 1B control testing.

- Continuous Improvement

- Identify opportunities to improve testing efficiency using automation , improved sampling,



and standardized workflows.
- Contribute to enhancements of testing methodology, templates, and quality assurance practices.

Required Qualifications

- Bachelor’s degree in Business, Engineering, or a related field, or equivalent relevant experience.
- 3+ years in control testing, operational risk, governance, audit, compliance, or business control roles.
- Hands‑on testing experience: control walkthroughs, sample selection, evidence analysis, documentation .
- Practical experience using GenAI or automation tools to improve testing or monitoring (e.g., Copilot, Power Automate).
- Strong analytical skills: ability to work with datasets, identify trends, detect anomalies, and challenge inconsistencies.
- Proficiency with Excel, Power BI , and other analytics/visualization tools.
- Excellent communication and interpersonal abilities.
- Ability to work in a quick‑paced environment and handle multiple priorities effectively.

When you join our team

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。

Referenced Salary Location

Toronto, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$62,850.00 CAD - $104,750.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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Apply on Kit Job: kitjob.ca/job/2fsm04

📌 Operational Risk & Control Specialist (Toronto)
🏢 Manulife Financial
📍 Toronto