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The Senior Director, Operational Resilience COE for Personal Banking and Commercial Banking is a strategic first‑line operational risk leader responsible for establishing governance, controls, and risk management frameworks across critical operational risk domains. The role leads a dedicated team accountable for identifying, assessing, monitoring, and remediating operational risks within business continuity management, incident management, scenario testing, third‑party risk, and IT/cyber risk across both business segments. The Senior Director drives the design and execution of the Enterprise Operational Resilience standard, embedding proactive risk identification and control effectiveness into day‑to‑day operations while establishing transparent accountability for operational risk ownership.

This is an in‑office role with a minimum of four days in the office per week.

Responsibilities

- Direct strategy, planning, development, and execution for multiple operational risk programs
- Manage specialized teams across multiple operational areas and lead cross‑functional initiatives
- Make decisions related to the development and implementation of strategic matters and business outcomes
- Oversee the execution and facilitation of the scenario testing of critical operations
- Monitor and report on resiliency metrics and progress against enterprise standards
- Ensure timely escalation of resiliency gaps and emerging risks to senior management
- Partner with lines of business to develop, validate, and maintain comprehensive Business Impact Analyses (BIAs)
- Oversee the development, documentation, and maintenance of Business Continuity Plans (BCPs)
- Lead the supplier management team in managing and monitoring several suppliers in engagements on behalf of the business
- Direct the Supplier Management Office (SMO) for Personal Banking and Commercial Banking ensuring lines of business are compliant with the Enterprise third‑party risk policies and standards
- Oversee supplier engagement, onboarding,



monitoring, and off‑boarding processes on behalf of the relevant business lines
- Lead the first‑line IT Cyber Risk team providing governance and oversight of cyber and IT risks
- Oversee the operational risk event (ORE) program across Personal Banking and Commercial Banking
- Lead strategic talent planning and development in conjunction with Human Resources
- Utilize data to drive insights into risks and control deficiencies and assist the lines of business and channels in the development of proactive mitigation strategies

Qualifications

- 12+ years of operational risk management experience
- Undergraduate degree / MBA
- Proven leadership experience and ability to work independently with changing priorities
- Strong knowledge of Personal Banking and Commercial Banking products and services
- Excellent communication and presentation skills with ability to build strong relationships across business functions
- Highly refined critical thinking skills, with an advanced ability to independently recognize problems, propose solutions and execute on them
- Technical expertise in operational risk management frameworks, Archer
- Domain knowledge in business continuity, third‑party risk, IT/cyber risk

Nice‑to‑have

- Bilingualism (French/English)

Benefits

- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high‑performing team
- Access to a variety of job opportunities across business units and geographies

Job Details

Location: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City: Toronto
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: PERSONAL & COMMERCIAL BANKING
Job Type: Regular
Pay Type: Salaried
Posted Date:
Application Deadline:
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

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Apply on Kit Job: kitjob.ca/job/2fsluk

📌 Senior Director, Operational Resilience COE – Personal Banking & Commercial Banking (Toronto)
🏢 RBC
📍 Toronto