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About Easton’s Group of Hotels

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 22 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, results driven and appreciate recognition, Easton’s is your career partner of choice.

At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

HOLIDAY INN EXPRESS & SUITES MISSISSAUGA TORONTO SOUTHWEST

HOTEL OVERVIEW

Welcome to the Holiday Inn Express & Suites Toronto Southwest, conveniently located at 2125 North Sheridan Way in Mississauga, just a stone's throw away from Oakville. Our 156-room property is dedicated to providing exceptional service and comfort to our guests. We feature a restaurant that serves a delightful breakfast each morning, ensuring our guests start their day on the right note. As a part of the esteemed Eastons Group of Hotels, we uphold a commitment to excellence and hospitality. Join our team and be part of a dynamic and welcoming environment, where your contributions help create memorable experiences for our valued guests.

ADVANTAGES

- World-wide IHG hotel discounts.
- Educational reimbursement.
- Health & Dental benefits.
- Discounts on Auto-insurance.
- Corporate rate for good life fitness memberships.
- Employee appreciation celebrations.
- Trainings.
- Perks like 500+ discounts on various brands for being Easton’s employee.

Job Overview

We are seeking a dedicated General Manager to manage the operations of the hotel to maximize profitability, ensure superior service and product quality, and drive brand and value initiatives, hotel performance, and the development of people who have minimum of 3-5 years of general manager experience in a related full-service, luxury or resort property. IHG brand experience is preferred.

Duties and Responsibilities

· Manage day-to-day operations and assignments of the hotel.



Plan and organize work, communicate goals, and schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options, and resolve issues. Initiate salary, disciplinary, or other staffing-related actions per company rules and policies. Alert regional management or corporate office of serious issues.

· Meet or exceed Gross Operating Profit (GOP) and flow through goals. Maximize room revenues and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals. Anticipate and plan for market shifts.

· Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the corporation. Control labour and expenses in all areas of operations. Generate well-written commentary and correct departmental control issues.

· Generate and execute the Capital Expenditure Plans for capital improvements to enhance the assets of the company and brand loyalty.

· Achieve and maintain Overall Satisfaction Score (OSS) goals. Oversee the guest service function to ensure guest complaints are resolved appropriately and that appropriate service recovery gestures are made to ensure complete guest satisfaction. Establish and implement superior VIP services and programs that meet and/or exceed the expectations of the hotel’s clientele.

· Ensure that food and beverage profitability and revenue goals are met or exceeded by ensuring optimal use of banquet/outlet space and the cost-effective management of the hotel's food and beverage outlets. Adhere to brand standards.

· Achieve satisfactory results on internal audits and Controls Self-Assessment (CSA). Manage aging of receivables to ensure bad debt expense is at a minimum.

· Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. Achieve productivity and quality goals.





· Actively promote employee participation in the Employee Satisfaction Pulse Survey (ESPS). Achieve established ESPS goals. Ensure the development and implementation of programs and events that foster a positive work environment, e.g., New Employee Orientation, employee recognition programs, harassment-free workplace training, etc.

· Establish performance goals for employees and provide regular feedback. Develop a succession plan to ensure adequate future bench strength. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

· Ensure a safe and secure environment for guests, employees, and hotel assets. Achieve established Worker’s Compensation and safety compliance goals. Comply with all standards and inspection requirements.

· Develop and maintain rapport with key community contacts to ensure a visible presence in the local community.

· Promote teamwork and quality service through daily communication and coordination with all departments, regional contacts, and the corporate office.

· Interact with outside contacts:

· Guests – to ensure their total satisfaction

· Owners and/or Principals – regarding operational updates and current issues

· Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

· Regulatory agencies – regarding safety and compliance matters

· Other contacts as needed (Professional organizations, community groups, local media)

· May assist with other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Education

· Minimum: Bachelor’s degree in Hotel Administration, Business Administration or equivalent

Experience

· 3-5 years of general manager experience in a related full-service, luxury or resort property. The type and level of experience required may vary slightly based on the size and complexity of the operation. Must speak fluent English.

Holiday Inn Express & Suites Toronto Southwest is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.

Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.

APPLY TODAY!

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📌 General Manager - mississauga
🏢 Holiday Inn Express & Suites Mississauga Toronto Southwest
📍 Mississauga