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Location: Hybrid- 3 days office (Yorkville, Toronto) and 2 days from home.

Citation Canada is built on the belief that HR and Health & Safety are essential to the growth of any organization. Starting our journey as HRdownloads in 2008, we’ve since helped thousands of businesses across Canada make these matters clearer, faster and painless. We’re dedicated to being the most complete and connected HR and Safety solution in Canada, with award-winning technology, world-class support and industry-specific HR and Health & Safety content. We are your trusted HR and Safety partner, for all Canadian companies.

This role will cover an upcoming parental leave with the expected end date of June 15th, 2027

The role

- Define and deliver product strategy for one or more product areas, ensuring alignment to group objectives and client needs.
- Own product performance - tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution.
- Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions.
- Shape product roadmaps that deliver both short-term value and long-term differentiation—balancing ambition with feasibility.
- Work directly with your engineering team, ensuring a well-maintained and clearly prioritised backlog that delivers value early and often.
- Champion simplicity and usability - ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas.
- Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making.
- Collaborate cross-functionally with Commercial, Service, Marketing and Data teams to ensure joined-up planning and delivery.
- Ensure clarity of direction through high-quality briefs, user stories, documentation and communication - guiding development with purpose.
- Act as the product expert, maintaining a deep understanding of your product’s role, performance,



and opportunities for growth.

About you

- Proven experience owning digital products in a tech-enabled or service-oriented environment.
- A commercially minded product thinker who blends customer empathy with business acumen.
- Solid strategic capability, combined with hands-on delivery experience.
- Excellent communication and stakeholder management skills—able to influence at all levels.
- Comfort working in environments with multiple brands, systems or legacy constraints.
- Fluency in user-centred design principles, with a sharp eye for UX and simplicity.
- A pragmatic approach to Agile, focused on outcomes rather than rituals.
- Awareness of how AI tools (e.g. generative, predictive, assistive) can be applied to enhance user experience or operational efficiency.

Why choose us

Compensation is one part of our broader Total Rewards package that supports wellbeing, balance, and growth. Today, this includes:

Time Off & Flexibility

- 3 weeks of vacation
- Your birthday off
- Office closure between Christmas and New Year’s
- 10 paid personal time-off (PTO) days annually for appointments, illness, or well-being needs.
- A hybrid work environment built on trust and accountability.

Base Salary

The expected base salary range being offered to candidates for this role is ($64,000 - $89,000). Positioning within this range will be determined based on a variety of factors such as location, skills, and experience. Note: This role can be based out of either our 2 Bloor Street W, Toronto, Ontario or 727 Exeter Road, London, Ontario office. In addition to base salary, this role is eligible for participation in bonus plan.

Additional Information

Use of Artificial Intelligence (AI)

As part of our hiring process, Citation Canada uses artificial intelligence enabled tools to support the screening, assessment, and selection of applicants. These tools assist our teams but do not replace human decision making. All employment-related decisions are made by our team.

If you require accommodation at any stage of the recruitment process, please let the recruitment team know.

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Apply on Kit Job: kitjob.ca/job/2fslg0

📌 Product Owner (Toronto)
🏢 Citation Canada
📍 Toronto